Kyriad Hotel (Guiyang Huaxi University Town Station)

I passed through Guiyang on a self-driving trip and found this hotel on Ctrip. It is near Guiyang University Town, close to the subway station and the highway. It is more than ten kilometers away from Qingyan Ancient Town. The hotel environment is good, the rooms are neat and clean, and the customer service at the front desk is very helpful. The aunt's service concept is very good. The hotel's breakfast Guiyang noodles tastes good and there are many parking spaces.

The whole house is smart, but the sound insulation is very bad. The breakfast is basically spicy and the children have nothing to eat. The most annoying thing is that when I asked to extend my room during my stay, I was told that the room was sold out. There was no need to confirm the guest's request in advance. Don’t you want to extend your stay? ! I negotiated with the front desk and told me to wait for the result and then nothing happened! All the itineraries and arrangements were disrupted by finding a new hotel! Bad review

I've been traveling by car for half a month and this is the first time I met such a hotel staff. When I arrived that day, I couldn't find the hotel location. I called the front desk to ask, but they said they didn't know where the hotel was? Haha, I could only laugh. Then I went to the hotel lobby and saw that there were five or six front desks. I was also drunk 😵💫 When I made the reservation, I could upgrade the room. When I arrived that day, I was told that the room was full and there was no way to upgrade. Well, I understand. I We booked a total of three nights and the hardware was okay. We went to have breakfast on the fourth floor the next morning. It was no exaggeration to say that there were no plates or chopsticks. In fact, there were not many people but it was so outrageous. We still had to wait for tableware before we could eat. Secondly I don’t understand why I have to register the license plate number when I’m about to go out every day. I can’t write down the customer’s license plate number in a notebook after staying for three days. I have to go to the front desk to report the license plate number every day. What’s even more exaggerated is that one day we came back from Huangguoshu and went to the hotel. It was already past 11 o'clock, and the room card could not be swiped to enter. I called them to open the door. They said they would send the robot up after a while. We waited for more than 20 minutes and the robot did not come. I also gave in. I was already tired and had to wait outside. Later, my husband went to the front desk to change the room card. When I saw there were three staff at the front desk, haha, I just didn’t understand. Can’t one person be sent to deliver the card if there are three people? What does it mean... There is an attitude problem and no sense of service. Can't we open a three-day card if we stay for three days? Or can we just tell us in advance? It's really rubbish. This is the worst service I have ever experienced in Guizhou. Bad hotel🏨

Very poor hotel experience. There was construction work in the early morning, and the sound of the electric drill was harsh.

Hygiene is average. It's near a university and there are many students living there, so it's not clean enough. There were actually urine stains on the toilet seat.

I have given this hotel five-star reviews before, and have continued to stay at this hotel for more than three times. The last extension made it impossible for me to continue to give good reviews. I have to mention here the so-called lobby manager "Manager Wu". I went to renew my stay on the morning of November 15th and handed in my room card. Me: "Continue to stay" Manager Wu: “Are you checking out?” Me: “I want to extend my stay” Manager Wu: “Do you know the room price tonight?” Me: "I don't know, I placed the order a long time ago" Manager Wu: “Tonight’s price is 324. How do I pay?” Me: "I've already placed an order, why don't you listen to me?" Manager Wu: "No, each of our guests must be verified clearly to avoid duplicate names." Me: "Then have you verified with me your name, room number, and room type for the new order? What you are verifying with me is do you know how much it will cost tonight? Are you going to line your own pockets?" I asked them to call the hotel manager, but this manager Wu claimed to be the hotel manager. Later, the real manager came out and lied directly. I don’t want to go into details about the subsequent dispute. The real hotel manager also called me that night to apologize and gave me fruit. Here is the hotel manager’s call. In short, as business travel customers, we inevitably have to book and pay for the hotel together with the company's finance depar**ent. I would like to ask: Is your manager Wu taking advantage of the bug that "the order placed and the actual person staying are inconsistent" to earn double booking fees and line his own pockets? Are you, the senior management of Kyriad Hotel, aware of her behavior? Leave a negative review, I hope you will notice what the employees below are doing, and don't let personal behavior ruin your own brand! Finally, Manager Wu’s personal behavior cannot represent the hotel. The hotel’s hardware facilities are good, so everyone can book with confidence!

The elevator is very slow, and you have to wait for a seat during peak hours. The air conditioning is not turned on for breakfast in September. Most importantly, there is no service at all. I originally wanted to choose it long-term and check in every month, but the front desk directly refused to store toiletries. In the hotel next to the fountain, fans can be stored at the front desk.

The cleaning was not clean. On the first day of my stay, the wash basin was full of hairs. Hey, I have never stayed in Kyriad and the cleaning was like this! The same goes for issuing invoices. This is the first time I meet you for a two-day stay and I will issue a one-day invoice. Sort out the bad reviews and won’t consider them again next time you go on a business trip

There was no mineral water or paper towels in the room. We called the front desk when we checked in, but they still didn’t deliver it. We were very unhappy. We were speechless when we stayed in the hotel and there were no paper towels.