Mirage Motel Guarulhos

Even with all my patience, everything was horrible. The rating for this accommodation could not be higher. My flight arrived in Guarulhos at around 10 pm. That's why I contacted them in advance and told them that I would check in at around 11 pm. I asked them to reserve a unit on the ground floor or, at most, on the first floor. I'm 64 years old and I know that they don't have elevators. They reserved a unit on the third floor. They said that there was no other available because "they were full"... I went up to the room and found a unit without air conditioning and a fan attached to the ceiling (sic!). That's right, a cheap fan attached to the ceiling upside down. While I was observing this feat of slum engineering, I noticed an insect crawling on the dirty sheets... I went to the reception desk using the intercom to ask for the bed linen to be changed and, possibly, to change rooms. They brought a sheet that was left on the shelf... Resigned to the fact that I would have to accept such conditions for one night, I went to the bathroom. Another surprise: the toilet had a sign saying "Sanitized", but it clearly wasn't. I went down to reception to ask for another room. I was greeted by the supervisor on duty who apologised to me. The room on the first floor, which didn't exist, finally appeared and I was able to sleep. It was already past midnight the next day. Everything was unforgivable! The next morning I left this sea of ​​incompetence and disrespect and went to a motel.