Ibis Hotels in Guangzhou

Subject: Exceptional Service from Reservation Agent Ms. Li Impressed Me Dear Guangzhou Jianguo Hotel Team, I am delighted to have the opportunity to express my sincere appreciation for the excellent service provided by your hotel staff, especially the outstanding performance of your reservation agent, Ms. Li. From the moment I first contacted the hotel's reservation department, Ms. Li demonstrated a professional, passionate, and patient attitude in serving me. She carefully listened to my needs and patiently answered all of my questions. Her exceptional communication skills helped me smoothly complete the reservation process. When I arrived at the hotel, Ms. Li once again welcomed me with a warm and friendly demeanor. She ensured that the most suitable room was prepared for me and facilitated my check-in seamlessly. Throughout my stay, Ms. Li remained attentive to my needs and provided exceptionally thoughtful service. Ms. Li's professionalism and service enthusiasm deeply impressed me. She not only possesses outstanding work skills but also showcases genuine care for the guests. This level of service made me feel respected and valued, leaving me with an unforgettable hotel experience. I sincerely hope to visit Guangzhou Jianguo Hotel again and experience the exceptional service from Ms. Li and your dedicated team. Please convey my gratitude to Ms. Li and all the staff members who served me, as they are undoubtedly industry benchmarks. Thank you again, and I wish you continued success and prosperity!

An excellent hotel, has absolutely everything a weary traveler needs! The service at the reception was smooth and efficient. Our room was cozy, comfortable, imeccably clean and had all the facilities a traveler might expect. The bed was comfy, both the room and the bathroom were large and, to top it all, we had an excellent window view of Tianhe skyscrapers. The Canton Tower was also visible from the window. The breakfast was sumptous, catering to both European and Asian tastes. The level of service at the French restaurant was outstanding and the food yummi. Considering the level of service and comfort, we found the hotel to be good value. There is plenty of restuarants and stores outside the hotel and an attractive bar downstairs. Would highly recommend this hotel to any guests, both European and Asian!

Hotel is very clean and in a very good location where you can find anything you want including HALAL food.I really recommend this hotel.

Front desk Carol is very helpful. Fast check in. Houskeeping is doing good job, room is spacios and clean, water pressure good. Overall is very good.服务员徐桂清is kind enuf to provide four bottles drink during second day after knowing we bringing 2 kids. Thank you.

Excellent service by hotel staff in arranging for our online parcels to be delivered earlier. Special mention to staff called Ray🙂. I have been to Gz several times and this serviced apt is the best I’ve stayed in. However, there was a small incident which marred our trip before flying back. One of our friends wanted to take a cab to the airport, which I usually try not to as I prefer the subway cos I am wary of being scammed by the local drivers. The concierge helped us to call for 3 cabs, all red cabs. Halfway during the trip, driver switched off the screen till I asked for my meter to be displayed again. Upon reaching the airport, he claimed that the hotel staff told him he would be paid 200yuan instead of the metered fare of 150yuan. I was adamant there was no such arrangement. My friend in the other cabs also had the same experience and we gathered these 3 drivers were in cahoots with one another. One friend demanded he show them the metered fare while another friend thought it was an actual arrangement and ended up paying 210yuan. This friend was also earlier scammed by a red cab driver from the train station to the hotel. Our yellow cabs didn’t have this problem then. Although the amounts are not significant, the main issue is integrity. It is stressful to have to keep watching the meter running. Perhaps the hotel can advise the guests to pay according to the meter and not get scammed by unscrupulous cab drivers.

we stayed at the Hilton Tianhe in Guangzhou for one night and the service was amazing. Nicole from front office was around to ensure that nothing went wrong, and kimi at front-desk was very warm and friendly. The check-in also didn't take long. this gave us the feeling of being valued as guests. We were also given an extremely early check-in at 11am, and the 23rd story (the building has a total of 24 stories), and a nice birthday cake as an amenity. The price is reasonable and it is located a short walk away from the mrt (we used exit B2). Based on the hotel's TV information, a shuttle bus might be available, so do email them to ask. Overall, a great hotel to stay in the tianhe area. 我们在广州天河希尔顿酒店住了一晚。服务特棒 办理入住手续的时候，Nicole 在旁边协助, 确保一切都万无一失。 前台的 Kimi 也很友善，很有耐心的讲解一切的事项。感觉很温馨，让我们有“很受重视”的感觉。入住办理也不会久。酒店也给我们提早入住。 酒店也根据我们得要求给了高层的23楼房间 （酒店最高24层），还给我们做了蛋糕。对于我们的特殊要求，酒店做得非常完善。 价格合理，也离火车站不太远。 跟去酒店电视上的资料，酒店有免费巴士送往广州东火车站。最好是先问一下。 在天河区是一个非常值得入住的酒店

Very friendly and accommodating staff; charging ports are on wall ( but charging heads needed) but also usb ports and charger located on the alarm clock; breakfast was so-so but enough variety; great location to subway and 4 malls surrounding the location; overall great stay

Best stay ever in Guangzhou! Hotel room is spacious and clean. Bed is very big and comfortable, however the pillow is a little soft to our liking but we still had a good rest! Hotel is just beside a few of the shopping malls making it very convenient to do shopping and have our meals, it’s also very near the local metro station. Hotel staffs are friendly and helpful. Would highly recommend this hotel, definitely lived up to the 5 stars hotel standard.