No. 38 West Wenquan Road, Conghua District, Guangzhou, Guangdong, 510970, ChinaView Hotel Details
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Guangdong Hot Spring Hotel Guest Reviews
4.7/5
Outstanding
1081 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1081)
Positive reviews(1049)
Reviews with photos/video(418)
Relaxing hot springs(278)
Classy environment(261)
Well decorated(40)
Excellent afternoon tea(34)
Garden view(33)
Tasty food(27)
Friendly front desk staff(26)
Perfect for kids(25)
Negative reviews(32)
Guest User
Lanyuan Valley Hot Spring Courtyard Double Bed Room
Stayed in Dec 2024
Other
5 review
1.8/5
Posted on Jan 3, 2025
Suboptimum service, below average, according to the receptionist the restaurant closes at7:40 pm, not suitable if you don't speak chinese, I wouldn't stay there again. Finally girlfriend had food poisoning from having food in.their restaurant.
Response from Property: 感謝您選擇入住廣東温泉賓館。很遺憾此次體驗未能讓您滿意,我們為此向您致以誠摯的歉意。您的反饋已傳至相關部門管理層,管理層特別重視,迅速展開調查瞭解,賓館每日下午茶食品都是新鮮製作的,同時酒店接待當天其他客人,並無反饋腸胃不舒服的情況。給您帶來不好的體驗,再次致以歉意。後期我們會加強食物衞生的檢查,培訓員工使用翻譯軟件,竭力給賓客提供便捷舒適的體驗。我館致力於為每一位客人提供高品質的美食與卓越的服務,再次感謝您的反饋,我們會不斷努力改進,希望能為您展示我們的進步。期待您的再次惠臨,祝您生活愉快,萬事順意。
Guest User
Guestroom - Near River
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 11, 2024
The weather is cold, so I brought my parents here to soak in the hot springs. The building on the lakeside should be newly renovated. The experience is very good, but the restaurant is a bit small, and the breakfast variety and dishes are not very rich. If the breakfast dishes and varieties on the lakeside side can be more, and the dining area can be larger, it will definitely be better~
There are not many pools on the Lanyuan open-air hot spring side, but there is a private hot spring on the lakeside side, which is still very good
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6/17
Response from Property: 非常感謝您選擇入住廣東温泉賓館並分享了您的入住體驗。很高興酒店能為您的出遊帶來了美好的時光。您的讚賞真的給與了我們很大的鼓舞, 同時也感謝您提出的寶貴意見, 我們一定會做的更好, 致力於為每一位客人提供賓至如歸的入住感受。期待再次光臨,祝您生活愉快!
Chihuoxiaomiaozailushang
Feicui Hot Spring Garden-View Double Occupancy Room
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 12, 2025
I like the environment
I have been soaking in the pool in the room for the past two days and have not gone out. There are not many outdoor pools, and I feel that being in the room is already very good.
Except that it is a bit speechless to change the elevator three times to go to the 5th floor, the afternoon tea and breakfast are all OK
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6/8
Response from Property: Thank you very much for your recognition of the environment and rooms of Guangdong Hot Spring Hotel! Our hotel was established in 1953 and has a long history. Most of the buildings were built in the 1950s and 1960s. After several months of upgrading and renovation in 2024, it has now welcomed the public with a brand new look. However, since the main building cannot be renovated at will, it must be retained to prevent safety hazards. The installed elevator facilities require multiple transfers and rides. We are very sorry for the inconvenience. We will continue to improve the shortcomings, improve service quality, optimize the accommodation environment and recreational facilities, and ensure that every guest can feel at home. Looking forward to seeing you again,
¥chang@Victor
Lanyuan Valley Hot Spring Courtyard Twin Room
Stayed in Dec 2024
Travel with friends
94 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The location of the hotel is very good and the environment is quiet! The place where previous national leaders stayed. Already staying here for the second time. Lanyuan Hot Spring Room is very good. In winter, I can see many different scenery. The plum blossoms and snow in the flowing stream are very beautiful!
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6/9
Response from Property: 感謝您對廣東温泉賓館的支持和信任,也很榮幸温泉賓館成為您來從化的度假首選之地。您每一次的選擇是我們的無尚榮幸,您對賓館始終如一的支持讓我們倍感欣喜。我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗。廣東温泉賓館期待您再次光臨~
Guest User
Feicui Hot Spring Garden-View Double Occupancy Room
Stayed in Dec 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The room is very big, the hot spring is so comfortable, my hands are not wrinkled even after soaking for a long time, whether it is the private hot spring in the room or the open-air hot spring in the orchid garden, they are super comfortable, the whole garden is so fragrant, the service staff are very polite, super praise
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Response from Property: 非常感謝您對廣東温泉賓館的全面好評和認可!我們很高興聽到您對我們酒店的房間、私湯温泉、獨立泡池、園區環境、以及服務態度等方面都給出瞭如此高的評價。我館提供的全方位服務和設施,確實讓人感到驚喜和舒適。值得推薦的度假療養勝地。無論是想要享受温泉、品嚐美食,還是想要尋找紅色黨建文化,這裏都能滿足您的需求。期待您的下次到來!
Anonymous User
Feicui Hot Spring Garden-View Double Occupancy Room
Stayed in Dec 2024
Other
6 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Real hot springs, real hot springs! Both indoor and outdoor hot springs are very comfortable! The hot spring swimming pool is great! The environment is great! The service is great! The room is large and comfortable, suitable for family outings and unit team building, convenient parking, and public transportation are also convenient. The breakfast rice rolls are delicious, and Taoran Restaurant is very good!
Original TextTranslated by Google
Response from Property: 非常感謝您如此細緻地分享您在廣東温泉賓館的入住體驗,看到您對賓館温泉、環境、服務、房間、餐飲感到滿意,我們非常榮幸。我們始終秉持着以客人為中心的理念,用心對待每一位客人,您的肯定是對我們最大的鼓勵。我們期待着您的再次光臨,為您帶來更多的驚喜和優質的服務!祝您生活愉快~
Guest User
Cui Xi Mountain-View Double Occupancy Room
Stayed in Dec 2024
Family
9 review
5.0/5
Outstanding
Posted on Jan 7, 2025
The second time I went to Conghua Hot Spring, I still chose Guangdong Hot Spring Hotel. Compared with 2018, the style has changed after the renovation. I feel that there are too many modern elements. I like the previous style. The hot spring has changed, but the swimming pool is still as good as before. The environment inside is elegant and pleasant, and the air is fresh. The Chinese restaurant at the gate only looks good, and the restaurant across the river is good. I will go again.
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Response from Property: 親愛的客人,您好!感謝您再次選擇廣東温泉賓館,並留下寶貴評價。您的喜愛與支持是我們前行的動力。賓館雖經改造裝修,但初心未改,我們會認真考慮您對風格的建議,不斷優化。很高興您依然喜歡我們的泳池,清幽環境與清新空氣也是我們一直努力保持的。對於中餐廳,我們也會加以改進。期待您下次光臨,我們定不負所望,為您帶來更貼心的服務和更美好的體驗,願您生活愉快,萬事順遂!
Pipituanzuo
Lanyuan Valley Hot Spring Courtyard Twin Room
Stayed in Nov 2024
Travel with friends
36 review
3.0/5
Posted on Dec 31, 2024
The water is a rare real hot spring, the negative ions are really high, and the service is really bad, so bad that it is hard to describe.
As a hotel for old state-owned enterprises, all service awareness should only be provided to leaders. I thought that with the sign of White Swan Hotel Management Group, the service quality is guaranteed, but in fact it is not the case at all [weak][weak] Maybe the management level of White Swan itself has declined.
I couldn't get into the room at 4:00. The housekeeping department should be criticized the most. They received the urgent cleaning order from the front desk but didn't implement it. There is a complete disconnect between the two departments. In fact, the cleaning time is only 20 minutes. I witnessed the whole process, but because the housekeeping said that there are too many rooms to do it, it's really funny. Doesn't the hotel want to be full? Can't normal service be provided if the room is full?
The one star service is for Manager Deng Shaoyan. The complaint handling is more decisive and timely. Maybe she has received formal training from White Swan.
By the way, there is only one large towel in the room. If you need more, the waiter said that you need to change the wet one to a dry one. It is recommended to bring your own
If you just want to soak in the real hot spring, then be patient with their service. If you still want to experience the service of a listed five-star hotel, then forget it.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇廣東温泉賓館,並留下如此詳細的反饋。我們對給您帶來的不佳體驗深感抱歉。您提到的問題我們十分重視,我館已經針對服務流程進行了全面梳理,加強了各部門之間的溝通與協作,確保入住和衞生打掃能夠及時、高效地完成。同時,我們也在對員工進行再培訓,提升服務意識和專業水平,力求為每一位客人提供更貼心的服務。我們衷心希望您能給我們一個再次服務您的機會,讓您感受到我們切實的改變和進步。再次感謝您的監督與支持!
Anonymous User
Lanyuan Valley Hot Spring Courtyard Double Bed Room
Stayed in Nov 2024
Couples
17 review
4.0/5
Very Good
Posted on Dec 29, 2024
The hot spring hotel room is newly renovated and the overall environment is very peaceful and comfortable.
The room is clean and comfortable for a holiday. I feel very comfortable after soaking in the hot spring water. The surrounding environment is good and the scenery is nice when I go out for a walk. I received a small gift when I checked out.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇我們酒店,並留下如此美好且詳盡的評價!得知您對我們的房間、環境、温泉都給予了高度評價,我們深感榮幸和喜悦。房間的整潔雅緻、舒適的環境、是我們一直以來的追求,能得到您的認可,我們倍感欣慰。期待您的下次光臨!
Guest User
Lakeside Platinum Hot Spring River-View Double Bed Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
I recently stayed at Guangdong Hot Spring Hotel and the overall experience was great! The hotel has a beautiful environment and a high greening rate, as if you are in a natural garden. The hot spring area is well-equipped, the water is clean and the temperature is moderate. Both the indoor and outdoor hot spring pools are very thoughtful and relaxing.
The room is spacious and bright, the decoration style is elegant and comfortable, the bed is soft, the bedding is clean, and the night sleep is very sound. It is particularly worth mentioning that the hot spring pool in the room is very convenient, and you can enjoy the hot spring at any time, which is simply a luxurious experience.
The catering is also commendable. The buffet breakfast is rich in variety and tastes excellent. It has both local characteristics and international choices to meet different needs. The service staff is warm and thoughtful. From the front desk reception to the cleaning service, they always smile and make people feel at home.
Overall, Guangdong Hot Spring Hotel is a great choice that combines leisure, comfort and high-quality service. If you want a relaxing vacation, this is definitely a place worth recommending!
Original TextTranslated by Google
Response from Property: Sincerely thank you for your favor to Guangdong Hot Spring Hotel. Your satisfaction is our motivation to keep moving forward. We promise to continue to optimize service details to ensure that every guest can experience the rare hot springs and leisure environment we have carefully created. We look forward to having the opportunity to serve you again in the near future, making Guangdong Hot Spring Hotel your ideal choice for relaxation.
MrKate
Guestroom - Double Occupancy
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 23, 2024
The environment is quiet. The service is good and the room is new, suitable for family travel. Unfortunately, the room was booked at that time and the parent-child room was not near the window. I will come again next time if I have the chance.
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6/8
Response from Property: Thank you very much for your review and your love for Guangdong Hot Spring Hotel. Inherit the state guest service and experience wonderful life. Your encouragement and support are our biggest motivation to keep moving forward, and it is also the biggest pursuit of Guangdong Hot Spring Hotel. Thank you again for sharing, and I look forward to meeting you next time by the Liuxi River in Conghua.
luoxy3
Feicui Hot Spring Garden-View Double Occupancy Room
Stayed in Nov 2024
Family
24 review
4.7/5
Amazing
Posted on Dec 10, 2024
The hotel has a long history. The rooms in Cuixi and Lanyuan of the hotel have been renovated. I came here specially to stay.
Environment: The hotel environment is comfortable. There is a special view when walking in the courtyard. The hotel is right by the Liuxi River and the air is very good;
Facilities: The hotel rooms are fully equipped with large areas and tea sets. You can make tea and start a slow life. You can climb mountains, soak in hot springs, and it is a good choice for leisure travel in the hotel; but there is one bad thing. The bathroom in the room always has a smell of sewer. It is estimated that it was not done well during the decoration, which affects the stay experience.
Service: The lady at the front desk who checked in was very polite and took us to the room. I have a chance to come again, and I hope the sewer problem can be solved.
The overall feeling is not bad.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition of Guangdong Hot Spring Hotel! Thank you for sharing the high-quality services of Guangdong Hot Spring Hotel with everyone. With your encouragement, we will continue to provide better services to our distinguished guests. Your feedback has been sent to the relevant departments for inspection and correction. I hope you can come to Guangdong Hot Spring Hotel again to experience the improvement of our quality and service. I wish you a happy life~
Jinmei
Feicui Hot Spring Garden-View Double Occupancy Room
Stayed in Nov 2024
Other
49 review
5.0/5
Outstanding
Posted on Dec 8, 2024
After the room was renovated, the design was fashionable and the details were very well done. Not only did the kettle have its own insulation function, but the room also had a dryer and a smart toilet flushed with hot spring water. The hotel was rich in greenery and the environment was very good. Not only could you soak in the hot springs (the hot spring water was first-class), but you could also climb the mountain. The waiters were warm and polite, and the food was rich. It was worth the trip, and I would choose this place as my first choice for a hot spring bath next time.
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6/8
Response from Property: 能得到您如此高的讚譽,我們深感榮幸與喜悦。您的認可是對我館全體員工努力付出的最好回報。我館坐落於從化風景區內,景色十分雅緻,周邊青山綠水,是一處難得的療養勝地。在軟硬件設施及服務方面,我們始終秉持追求卓越的理念,致力於打造優質的的入住體驗。期待您的再次惠臨。祝您生活愉快!
Guest User
Guestroom - Double Occupancy
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 4, 2024
The geographical environment and service attitude are all good. The open-air hot spring area is a bit small. I personally suggest planting more greenery between the pools so that people can be in a natural environment and feel more comfortable. The rare hot spring is still good and I will come again
Original TextTranslated by Google
6/9
Response from Property: Dear guest, thank you very much for your favorable review of us! We are happy to hear that you are satisfied with our location and service attitude. Your suggestions for the open-air hot spring area and greening are very valuable. We will seriously consider it and study how to improve it, hoping to provide guests with a more comfortable and comfortable hot spring experience. We look forward to your coming again and enjoying the rare hot springs!
Guest User
Feicui Hot Spring Garden-View Double Occupancy Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 1, 2024
If you want to soak in hot springs, you should come here. First, the quality of the hot springs is very good. You will feel very smooth after soaking. Second, there is no limit on the supply of hot springs in the room, unlike other hot spring hotels which are limited to two pools (in fact, you won’t use more than that much, but it’s annoying). This is very good. Third, both Cuixi and Lanyuan have been renovated. I stayed at Lakeside last time and Cuixi this time. The hardware is getting better and better. It can be seen that the hotel is run with care and is worthy of its old brand. I will come again next time
Original TextTranslated by Google
Response from Property: 感謝您惠臨廣東温泉賓館。非常感謝您對賓館温泉水質以及房間景觀、硬件設施的認可,我們一直致力於在保留老品牌底藴的同時,為客人呈現良好的硬件環境與舒適住宿體驗。感謝您的反饋,期待下次惠臨能為您帶來更多美好時光。祝您生活愉快!