Guest User
February 24, 2025
Two days ago, I went to Guangzhou on a business trip and stayed at the Mehao Lizhi Hotel. I thought it was just an ordinary trip, but I didn't expect to experience something that moved me so much.
After arriving at the hotel, I checked in as usual. The front desk staff was enthusiastic and professional, and quickly arranged a room for me. After putting away my luggage, I hurried out to meet the client. After a busy day of work, I returned to the hotel and prepared to sort out the materials. I found that the document bag containing the work contract was missing. That contract is very important to me. It involves important cooperation terms and confidential information. Once lost, it will not only affect the progress of the project, but also may cause huge losses to the company.
I was so anxious that I immediately contacted the hotel's customer service, with trembling and anxiety in my voice. The customer service staff patiently comforted me, asked me in detail about the time and place when I last saw the document bag, and quickly summoned the staff who had contacted the room and helped me carry my luggage before and after my check-in that day to help me recall and find it together.
The hotel staff acted quickly. The cleaning lady came over immediately and carefully recalled whether she had seen similar document bags when cleaning the room. She returned to the room again, not leaving any corner, even searching under the bed and in the gaps of the closet. The porter also carefully recalled the process of helping me carry my luggage, and even ran to the hotel entrance and searched along the route I got off the car.
At the same time, the hotel security personnel checked the surveillance video, carefully checking the images from entering the hotel to leaving frame by frame, trying to find clues that the document bag might have been lost. Their concentration and seriousness made me feel a little relieved. During the anxious waiting, I could really feel that they were very concerned about my affairs.
About an hour later, just when I was almost desperate, the hotel staff excitedly told me that my document bag was found by the flowers at the entrance of the hotel. It turned out that I accidentally rubbed the document bag off when I got off the car. It was dark at the time and I didn't notice it. Looking at the lost contract, I was so excited that I couldn't speak, and my heart was full of gratitude to the hotel staff.
I wanted to give them some compensation to express my gratitude, but they firmly refused. They just smiled and said that this was what they should do and they were very happy to help me. This experience made me deeply feel that the Mehao Lizhi Hotel not only has a comfortable environment and thoughtful service, but also has a warm humanistic care. They have used practical actions to interpret what customer-centricity means. Such a hotel is worth recommending to everyone without reservation. No matter which city I go to in the future, as long as there is a Mehao Lizhi Hotel, it will be my first choice.
Original TextTranslation provided by Google