Guest User
July 27, 2024
We booked a family room. Normally we should be able to check in after 12pm. However, we arrived at the hotel around 10:30am because we had an early morning flight. When we went to the front desk, they told us that we needed to wait a little while, which was understandable because it was not yet the check-in time. However, they later told us that we would have to wait until 3pm to check in because there was only one family room and the original guest had not checked out yet, so the room was not vacated. However, the normal check-out time should be 2pm at the latest. I don't know why the front desk staff delayed their check-out until 3pm. I was very angry. Since there were not so many rooms and no Why did they keep this room type on the platform when they couldn't let the next guest check in? We had to wait for a whole afternoon. Later at 3pm, the original guest did check out, but because the room was not cleaned, we had to wait until 3:30. We had a flight at 3am that day and hadn't slept well for two days. We originally thought we could check in and rest around 12pm, but we didn't expect to have to wait for a whole afternoon. The attitude of the front desk was okay at first, but when we asked several times if we could check in, she became a little impatient. Maybe she didn't take us seriously because we were students. Finally, we were able to enter the room at about 3:40pm. The check-in experience was really bad! The room was all wet when we entered. There was no place to hang clothes in the bathroom. The cups for brushing teeth were also paper cups, and there were only two. The room type said that four people could stay.
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