Mumian Jingyu Hotel (Guangzhou Baiyun International Airport) Reviews
Mumian Jingyu Hotel (Guangzhou Baiyun International Airport)
Baiyun District, Guangzhou, Guangdong, ChinaView Hotel Details
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Mumian Jingyu Hotel (Guangzhou Baiyun International Airport) Guest Reviews
4.5/5
Good
3100 review
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(3100)
Positive reviews(3014)
Reviews with photos/video(451)
Offers pick-up/drop-offs(711)
Close to airport(460)
Easy to get around(348)
Friendly front desk staff(250)
Awesome amenities(186)
Would stay again(80)
Good audiovisual experience(44)
Well decorated(38)
Negative reviews(86)
每个月都会飞@爸
Guestroom (Double Bed)
Stayed in Mar 2024
Business travelers
66 review
Posted on Apr 6, 2024
Just for transit is ok. Price is cheap . Room small. Still consider ok. When I come is small white car to fetch me. Got Mecedes bus black color . if got more people , them will used black color fetch you to hotel . 15 minute from Baiyun airport to hotel . Got few shop at near by the hotel . I like the projector TV . The video need buy. Hope next time all movie is free.
Response from Property: the respect hello! Thank you very much for choosing our hotel and sharing your experience! It is the constant care and supervision of guests like you that enables us to constantly find problems in our work, correct them and make continuous progress. From your review, we are sorry to see that this stay did not meet your expectations. We look forward to seeing you again.
Anonymous User
Guestroom (Double Bed)
Stayed in Mar 2024
Business travelers
5 review
Outstanding
Posted on Mar 9, 2024
We had a very good experience which this hotel which started from the airport transfer service at 1am. The rooms were very comfortable and clean, they even provide small treats for each guest. Would recommend this hotel for the friendly drivers and helpful receptionist in the morning who gave us a wake up call without having to ask for it.
Will definitely stay here again for future trips!
Response from Property: Dear guests! Thank you for choosing Kapok Jing Yu Hotel and sharing your experience. We have been in the 'heart service', we are hard to find the opportunity to give you service, to provide you with a more satisfactory and more comfortable rest environment, your satisfaction is our pursuit! Looking forward to meeting you again, wish you all the best! Have a nice life ~
Yamae
Guestroom (Double Bed)
Stayed in Feb 2024
Couples
13 review
Very Good
Posted on Feb 6, 2024
Perfect hotel for stopover near Baiyun airport for the value - quite clean, nice fresh bed, all toiletries, slippers, tea/coffee, welcome fruit and candy, offers pickup and drop-offs to the airport - great service. Restaurants and shops nearby.
Response from Property: Guest Hello ~ Thank you very much for your recognition of us, your satisfaction is our unremitting pursuit, we will make persistent efforts to ensure the quality of service, look forward to your coming again, I wish you a respectful success
Edwin
Guestroom (Double Bed)
Stayed in Jan 2024
Business travelers
47 review
Posted on Jan 28, 2024
If you want to stay near the airport, this is one if the choice, there are few more hotels nearby with better location. Room are small. But overall is not too bad.
Response from Property: Thank you for choosing Kapok Hotel, we are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. I hope our sincere service can bring you a better experience. All the hotel staff sincerely look forward to your coming again!
HerChinaOdyssey
Guestroom (Double Bed)
Stayed in Jan 2024
Couples
13 review
Outstanding
Posted on Jan 30, 2024
Thanks for the good service! Will always book with you whenever I arrive or go to airport in an inconvenient time. You guys are life saver! :)
Response from Property: Dear guests: Hello! Thank you for choosing Kapok Jing Yu Hotel. It is my pleasure to serve you. Over the years we have been adhering to the "customer satisfaction as the center" spirit, for each customer to create a "home away from home," thank you for your recognition of our service, look forward to you and your family to stay again!
Nisingizwe
Featured Room (Double Bed)
Stayed in Jan 2024
Couples
2 review
Posted on Jan 22, 2024
Initial receptionist were great and explained everything, however after the personnelle change it looks new people didn't have any clue what was agreed upon and they kept knocking and calling the room asking the same thing that was discussed with other receptionists.
They also mentioned on the site before booking that we could have a late check out, however they ended up charging us for being late to check out.
They did deliver on their promise to get us to the airport though.
The room was fine, the carpet was dirty and the view was.... (Well check the pic below)
Response from Property: Dear guests: Hello! Thank you so much for your review. Sorry for the bad experience, thank you very much for your valuable comments on our hotel, we will check your comments, if there is a problem we will immediately rectify. The hotel staff look forward to your stay again, wish you good health. Thank you!
Liau
Guestroom (Double Bed)
Stayed in Dec 2023
Family
3 review
Amazing
Posted on Jan 2, 2024
You pay for what you get. Was lucky to be picked up when we exit the airport. Just have to call the hotel. Small room but super comfy bed and pillows. Nothing to complain if just for a night. You can get nice breakfast outside the hotel. 2 min walk. Convenience shop as well.
Response from Property: Dear Guest: Thank you very much for your comments, thank you for your valuable comments, your suggestions (questions), The hotel has a variety of room types, you can call the front desk to book a room with a large sense of space, for each guest to provide warm and thoughtful service is the responsibility of the hotel staff, sincerely look forward to your next stay, I wish you a happy life, work smoothly!
Tony
Featured Smart Room (2 Beds) (Desk)
Stayed in Dec 2023
Family
3 review
Outstanding
Posted on Jan 1, 2024
It is a right decision to stay in the Mumian hotel during 10 hour transit. The hotel is comfortable, clean and provided with free snack. The hotel room is modern, with touch button on/off light and curtain. I manage to have a good rest in the short stay.
Response from Property: thank you to see your kapok Jing feather recognition, excitement has been beyond words, mountains and rivers, bosom friend is hard to find. We put the best, the most real things used in your use of the feeling, warm and no pressure, it is not flashy, your good impression of us is the greatest affirmation and encouragement, we will continue to work hard! Let more family and friends like us. With your first sight, may we become forever family!
Guest User
Guestroom (Double Bed)
Stayed in Dec 2023
Couples
1 review
Posted on Feb 23, 2024
Good hotel. Reception spoke no English, but friendly and helpful. Carpet in room looked dated and in need of cleaning. Close to a few restaurants and shops. Free airport shuttle was provided. Not the best view from the room. Projector for tv was provided. Bed and pillows was comfortable.
Response from Property: Dear guest officer, thank you for your visit, and also sincerely thank you for your recognition of our service, Let you enjoy a good stay experience is our bounden duty, can get your praise we feel honored, at the same time we are more motivated to move forward, hope to have more opportunities to serve you ~
Musa Tendai
Guestroom (Double Bed)
Stayed in Dec 2023
Couples
4 review
Very Good
Posted on Dec 29, 2023
Great and foreigner friendly. The accommodation was very comfortable. Hospitality from the staff 100%. Definitely recommend it to my friends next time in Guangzhou.
Response from Property: thank you to see your kapok Jing feather recognition, excitement has been beyond words, mountains and rivers, bosom friend is hard to find. We put the best, the most real things used in your use of the feeling, warm and no pressure, it is not flashy, your good impression of us is the greatest affirmation and encouragement, we will continue to work hard! Let more family and friends like us. With your first sight, may we become forever family!
ChrisGolf
Guestroom (Double Bed)
Stayed in Dec 2023
Solo travelers
20 review
Outstanding
Posted on Dec 27, 2023
Very good hotel room near the airport. There is also a shuttle available. The rooms are very nice, and the hotel staff is very friendly. There are also restaurants and shops nearby.
Thx
Response from Property: thank you to see your kapok Jing feather recognition, excitement has been beyond words, mountains and rivers, bosom friend is hard to find. We put the best, the most real things used in your use of the feeling, warm and no pressure, it is not flashy, your good impression of us is the greatest affirmation and encouragement, we will continue to work hard! Let more family and friends like us. With your first sight, may we become forever family!
Guest User
Guestroom (Double Bed)
Stayed in Dec 2023
Solo travelers
1 review
Very Good
Posted on Jan 10, 2024
Cosy hotel not too far from the airport but I recommend you carry cash with you as they don’t take Mastercard and don’t take the taxi as they will rip you off so get hold of the hotel for free transport.
Response from Property: Dear guests, hello! We are honored to be your travel choice and get your appreciation, at the same time, we regret that we can not get your full 5 points, We would like to know more about your suggestions. Please feel free to call Xiaohua at any time. Xiaohua will listen to your suggestions carefully. We will continue to uphold the core of hospitality, adhere to the tradition and quality service, and bring every guest a proper accommodation experience. Hope you can come back again, we always try to prepare for you the next full service. Looking forward to the flowers
Jsquaretravel
Guestroom (Double Bed)
Stayed in Feb 2024
Family
7 review
Outstanding
Posted on Mar 2, 2024
Nice place for transit. Free shuttle to/from airport
Response from Property: Dear guest officer, thank you for your visit, and also sincerely thank you for your recognition of our service, Let you enjoy a good stay experience is our bounden duty, can get your praise we feel honored, at the same time we are more motivated to move forward, hope to have more opportunities to serve you ~
Guest User
Guestroom (Double Bed)
Stayed in Jan 2024
Other
5 review
Posted on Jan 11, 2024
very bad location. airport pick up and drop off service free. thats all.
Response from Property: Dear guests: Hello! Thank you very much for your kind comments. Hotel location, pay through, shopping, business trips are first-class convenience. Each of our staff will be more intimate, more nuanced service to let you stay away from the noise of the city, quiet enjoy the beauty of the small town. Midea Hotel is looking forward to let you enjoy a more perfect experience next time!
Memy
Guestroom (Double Bed)
Stayed in Nov 2023
Solo travelers
16 review
Posted on Nov 25, 2023
Pros: clean, close to airport, shuttle to airport.
Cons: noise; uneven service; not much space for luggage in the room.
Overall review: Ok for a one-night stay, but I don't think I'll book again. For a hotel that's close to the airport, it is weird for a room not to have a good space for suitcases. Also no proper hanging place for clothes (you can hang some things over the sink, if you take out and extend a metal rod - but not good for long coats and trousers, they'll just end up touching the sink and getting wet). My room happened to be on the ground floor, near reception, and I woke up whenever the reception's phone rang... perhaps they could make a soundproof door? The shuttle to the airport was on time, and I got a wake-up phone call 30 minutes prior to it, which was nice. One of the girls at reception was nice and helped me order Waimai (food delivery). I think her name was Lin. The other one walked away the first time I asked her something, I'm not sure what happened there, but she helped afterwards. (Sidenote: During the booking process, the airport Drop-off was advertised as a private car, but it ended up being a shared shuttle. Not an issue for me, but I encourage Trip or the hotel to be clearer next time).
Response from Property: Dear, see your review, we are very sad not to give guest officer you satisfied with the experience, this is our biggest regret. Your sincere evaluation is a spur to the hotel's continuous progress, we look forward to your next visit, will give you a better and more full experience, will let you feel our sincerity, will let you see the hotel we are in the continuous efforts to move forward. We will always welcome every guest with better service. Finally, I wish you a happy life, thank you for your sincere comments, and sincerely hope you can stay again to feel our progress.