Guest User
December 20, 2023
Don’t go to rubbish hotels. I spent more than 200 yuan to buy a big bed room on the 6th floor with broken air conditioning. Here’s what happened. I booked a hotel near Canton Tower on Ctrip today and checked in at around 8pm. I woke up in the middle of the night and found that the air conditioner was getting hotter and hotter. The customer service didn't want to change it and even said it was fully booked. Later, I said it was so hot that I couldn't bear the tightness in my chest, so he reluctantly took me to another room. I followed the customer service and went to 7-8 rooms. It turned out that none of these rooms had air conditioners that could cool the room. You read that right, there is no good air conditioner. The temperature of the air conditioner is turned on to 16 degrees and it is still sweltering. Then I had no choice but to go back to the front desk. The customer service said that since it is not cool, there is no other way. The room cannot be upgraded and the room fee is not willing. He retreated, gave me a small fan, and sent me back to my original room! ! ! ! The picture shows the environment of the room. There are floor drains, damaged walls and partitions. The mattresses are laid out randomly, and they are hard mattresses. There is not even a TV in the room of more than 200 people! After three phone negotiations, Ctrip customer service gave me a refund of 60 yuan plus a 50 yuan hotel deductible coupon because it was too late to contact the hotel's higher-level leadership and the receptionist was squeezed to the limit. The air-conditioning problem is still unresolved. I have marked this rubbish hotel for you. I hope it will serve as a warning and pay attention to lightning protection. The last two pictures are deceptive photos of the hotel. You can take a look at the actual comparison #Hope it is useful to you
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