To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.6
Service3.8
Cleanliness3.9
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All reviews(222)
Positive reviews(179)
Reviews with photos/video(30)
Amenities were average(33)
Great location(23)
Friendly owner(19)
Convenient location(18)
Awesome stay(16)
Large rooms(13)
Easy to get around(13)
Negative reviews(43)
AniGev
Standard Twin Room
Stayed in Aug 2023
Family
11 review
5.0/5
Outstanding
Posted on Oct 2, 2023
very comfortable and location is good too, service is very good and friendly
ZhangAllen
Standard Double Room
Stayed in Apr 2023
Solo travelers
43 review
3.5/5
Posted on Jul 4, 2023
It’s just one of those average Chinese style hotels. I cannot complain. It’s steps away from the pearl river but 1 km away from the metro.
Guest User
Standard Twin Room
Stayed in Feb 2023
Business travelers
3 review
3.5/5
Posted on Mar 20, 2023
conveniently located with lots of restaurant nearby and only about 15 minutes walk to the nearest MRT.
SUCHART TAETAVORN
Deluxe Double Room
Stayed in Apr 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on May 9, 2023
Clean Room , Good staff service , Convenient location
Guest User
Standard Double Room
Stayed in Jan 2024
Other
47 review
5.0/5
Outstanding
Posted on Feb 27, 2024
The New Pearl River Hotel is located on the edge of the Pearl River. You can explore the scenery of the Pearl River and climb the Canton Tower. The scenery is beautiful and the transportation is convenient. The hotel has good service, cleanliness and standardized management.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for choosing New Pearl River Hotel and giving us a good review during your stay! We have been committed to providing the best service quality for every guest. Your affirmation is the greatest encouragement to us. We will continue to work hard and look forward to your visit again!
Guest User
Standard Twin Room
Stayed in Jul 2024
Family
8 review
4.0/5
Very Good
Posted on Aug 27, 2024
Facilities: Classic and old-fashioned, although a bit outdated, it is basically still easy to use. Unfortunately, the sockets are relatively low, making it inconvenient for charging and boiling water. One of the desk lamps has a bad contact. Toilet flushing requires a long press.
Health: relatively clean
Environment: The lighting and location are very good, close to the Pearl River and the subway
Service: pretty good
Original TextTranslated by Google
Guest User
Standard Twin Room
Stayed in Jan 2024
Family
35 review
4.2/5
Very Good
Posted on Feb 27, 2024
The room is spacious and well-equipped, though a bit old. It is located at the entrance of Zhujiang Binjiang Road, opposite Ersha Island, making it very convenient for travel. You can drink tea and eat Cantonese food on the second floor.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing New Pearl River Hotel. The hotel is strategically located, surrounded by business circles and major tourist attractions, and has very convenient transportation. The hotel has been open for many years and has experienced countless receptions. We will continue to strengthen the maintenance and daily maintenance of facilities and equipment, and serve every guest with high-quality service and quality.
Guest User
Duluxe Suite
Stayed in Jan 2024
Solo travelers
48 review
3.0/5
Posted on Feb 15, 2024
Good value for money, the Cantonese restaurant on the second floor is good! The surrounding environment is average, I wanted to take a nap, but I didn't expect that the room next to me was **crying like ghosts and howling like wolves****** - it turned out to be Valentine's Day on February 14th... ugh😔poor me, a single dog, I have to ***** to continue listening. ***😜😜😜
Original TextTranslated by Google
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The location of the room is very good. It is a 5-minute walk to the Pearl River and a 25-minute walk to the Canton Tower. It is a relatively cost-effective hotel near the Canton Tower. If you stay during the Spring Festival, there is a canteen downstairs and you can have morning tea!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing New Pearl River Hotel. The hotel is strategically located, surrounded by business circles and major tourist attractions, and has very convenient transportation. Thank you for your praise. We will continue to provide quality services and look forward to your visit again!
Guest User
Standard Twin Room
Stayed in Jan 2024
Family
1 review
3.2/5
Posted on Feb 12, 2024
The room is too old, has no soundproofing, and is too noisy. You will have to consider yourself unlucky if you encounter unqualified guests. The bed is too small and the facilities are old. The front desk service was pretty good. Free parking is good. Won't choose again.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your support to the hotel. We have informed the relevant departments of your valuable suggestions. It has always been our aim to provide every guest with attentive service. I wish you all the best!
Anonymous User
Deluxe Double Room
Stayed in Oct 2023
Business travelers
2 review
1.0/5
Posted on Nov 20, 2023
A very old hotel with a very old style. The breakfast is very monotonous and very unpalatable. It is the worst hotel breakfast I have ever had. The price is so expensive that I cannot book it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. The hotel has a superior location and convenient transportation. Some facilities may need better maintenance and upkeep. We have informed the relevant departments of the issues you reported. We hope that through continuous improvement, every guest will have a better stay experience. We sincerely look forward to your visit again!
Leweile pingbuping
Duluxe Suite
Stayed in Mar 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on May 25, 2024
The suite is spacious, the hygiene is first-class, clean and tidy, the environment is good, the restaurant is very close, in the same building, very convenient
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您的青睞與好評,我們一定繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗,期待您的再次光臨!
Guest User
Standard Twin Room
Stayed in Sep 2023
Family
1 review
1.0/5
Posted on Oct 7, 2023
The price-performance ratio is very low, and it feels like it can’t even compare to residential buildings! The equipment is very old and the sanitation is poor. There are many stains on the bedside and backrest. The bathroom is occupied by a bathtub. If the bathtub is not used, there is no place to stand and take a shower. Even the door of the wardrobe has been removed. There is still a lot of floor in the wardrobe. It's a huge stain. I'm really disappointed. If it weren't for the fact that I had already paid on the platform and couldn't refund it, I would definitely check out. This is the most disappointing stay in a hotel.
Original TextTranslated by Google
Guest User
Standard Double Room
Stayed in Jan 2024
Booked for others
9 review
4.0/5
Very Good
Posted on Feb 20, 2024
The room was quite big and clean, not far from Canton Tower, and the renewal service was smooth. It's often full during the holidays, so I often book this place as a place to stay when my relatives and friends come to visit, which is more convenient.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing New Pearl River Hotel. The hotel is strategically located, surrounded by business circles and major tourist attractions, and has very convenient transportation. We will continue to provide quality services and look forward to your visit again!
Guest User
Standard Twin Room
Stayed in Jan 2024
Family
16 review
4.0/5
Very Good
Posted on Feb 17, 2024
The room is old, there are few charging sockets, and charging is inconvenient. I stayed for 3 nights and only replenished disposable items and replaced garbage bags every day. No other hygiene was done. During the Spring Festival, this is understandable.
Original TextTranslated by Google
Response from Property: Dear guest, we are deeply sorry for the problem you mentioned and admit that there are some shortcomings. If you are not satisfied with your stay, please feel free to contact our staff. We sincerely hope that we will have the opportunity to serve you again in the near future.