W Guangzhou

W Guangzhou Reviews

W Guangzhou

No. 26 Xiancun Road, Zhujiang New City, Tianhe District, Guangzhou, Guangdong, 510623, ChinaView Hotel Details
W Guangzhou
W GuangzhouW GuangzhouW Guangzhou
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W Guangzhou Guest Reviews

4.6/5
Very Good
5793 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(5793)
Positive reviews(5598)
Reviews with photos/video(1195)
Well designed(381)
Delicious breakfast(246)
Friendly front desk staff(196)
Well decorated(171)
Perfect for business trips(143)
Great swimming pool(64)
Located downtown(53)
Negative reviews(195)
Ryan Chris
Queen Room
Stayed in Jan 2025
Travel with friends
3 review
4.7/5
Amazing
Posted on Feb 16, 2025
We arrived at the hotel around 15:00hrs , which is the usual time for check in, W hotel have 3 front desk and all are occupied. So we need to wait for 10 minutes.  The receptionist is articulate and very helpful, she even upgrade my room which surprised me a lot! It was my first time to stay at W Hotel.  The concierge helped me book a taxi the next day since I'm rushing to go to South Railway station.  Location is very convenient to all area.  Will definitely come back again!
Thandeka
Superior Double Bed Room
Stayed in Jan 2025
Travel with friends
5 review
4.2/5
Very Good
Posted on Feb 9, 2025
Th place is easily accessible but the service was trash. The lady at the front desk had a nasty attitude and not willing to help in any way. Breakfast was nice and had enough options whereas dinner had limited options, very pricey, the chef didn’t pay attention to details on our order. I don’t eat pork and I ordered chicken they still gave me a meal with no chicken and tons of pork bits. The restaurant closes way early. I enjoyed having access to the amenities
Response from Property: 尊敬的賓客,衷心感謝您選擇廣州W酒店,並抽出寶貴的時間與我們分享您的入住體驗。廣州W酒店確實坐落於珠江新城的核心地帶,周邊不僅交通便利,更毗鄰花城廣場和興盛路風情街,是旅行住宿的理想選擇。得知您在迎賓服務和餐飲服務方面未能得到滿意的體驗,我們深感遺憾。迎賓部英才的態度冷漠以及餐廳人員對餐食細節的忽視,確實是我們未能達到您期望的地方。對此,我們已經進行了全面的梳理,並對相關員工進行了嚴格的培訓,以確保類似問題不再發生。我們深知,優質的服務態度和服務細節是每一位賓客滿意體驗的基礎。因此,我們將持續努力,不斷提升我們的服務水平,力求為您提供更加完美的W體驗。再次感謝您的寶貴意見,我們真誠地期待與您再次相見在廣州W酒店,為您呈現一個更加出色的住宿體驗。祝您一切順利!廣州W酒店
Patrick
Queen Room
Stayed in Feb 2025
Travel with friends
12 review
4.5/5
Great
Posted on Mar 4, 2025
Good reception service. Room service shall be provided for delivery food.
Response from Property: 尊敬的賓客,感謝您選擇下榻廣州W酒店。廣州W酒店一直秉持“隨時 / 隨需”的服務承諾,致力於提供自由無束的奢華體驗。酒店英才始終將展現真心,掌握基礎,保持真實,重構奢華以及盡職盡責作為基礎,力求為客人提供輕鬆有趣的W體驗。關於您提到的送餐服務,酒店目前提供24小時送餐服務,入住期間您可以通過房間二維碼進行點餐或者聯繫隨時隨需部進行點餐。再次感謝您的反饋,期待與您下次相見在廣州W酒店。廣州W酒店
CE 99
Queen Room
Stayed in Dec 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Jan 7, 2025
The W Guangzhou was very comfortable. The lobby is beautiful. Although you can see the room is a little old, it is perfectly comfortable. Loved the bathroom I thoroughly enjoyed my stay and am happy to stay here again in the future
Anonymous User
Wonderful Twin Room
Stayed in Nov 2024
Travel with friends
5 review
3.7/5
Posted on Jan 18, 2025
Don’t expect to see any river view from the hotel and the check in experience wasn’t very pleasant as the receptionists weren’t helpful at all. Far below the standard of what I expect for a W hotel to be!
Guest User
Wonderful Twin Room
Stayed in Nov 2024
Family
2 review
3.7/5
Posted on Jan 6, 2025
Check in it’s a bit messy. They don’t have the room that you booked ready for you. Breakfast was good though, food were fresh and lot of choices.
Chee Kong
Queen Room
Stayed in Nov 2024
Family
24 review
5.0/5
Outstanding
Posted on Dec 27, 2024
First time at W Guangzhou. Prompt check in and had a very nice stay. Nice room, bathtub, international breakfast. Also had a nice evening at Woobar with nice band. Kuddos to Alan, Clark and so many staffs that I did not manage to get their names. Definitely recommended to stay!
Guest User
Queen Room
Stayed in Nov 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Dec 7, 2024
Breakfast was great! Hotel staff is friendly and helpful ! Spa and swimming pool are nice. nice service in the evening at the woo bar with singers who entertain.
6/8
女士
Wonderful Twin Room
Stayed in Nov 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 5, 2025
Very nice hotel staff, the gym is great with the full set of Pilates equipment.
Enerel Sergey
Queen Room
Stayed in Sep 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Oct 19, 2024
Nice hotel with lot of art installations in the lobby. Rooms are spacious, they have separate bathroom and restrooms, moreover they got cocktail shaker so you can do your own cocktail in the room. Also one of the best locations in Guangzhou, near to everything. I did expect the breakfast would be something spectacular like in W hotel Hong kong, but it was just a regular breakfast like in every hotel.
Evgeny K
Queen Room
Stayed in Oct 2024
Couples
52 review
3.7/5
Posted on Dec 10, 2024
A little bit strange hotel, must be 5 star, but not really. Dark themes.
mcqueeen
Queen Room
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Perfect hotel in all aspects. The location is amazing and convenient, the hall and reception are gorgeous. Big thanks to hotel team for quick and great work. The room is amazing. Would totally recommend it for everyone who is looking for flawless holiday in Guangzhou :)
Guest User
Queen Room
Stayed in Aug 2024
Couples
1 review
4.5/5
Great
Posted on Sep 28, 2024
The room is clean, including beddings and the bathroom. Woo Bar is great with good performance singers
Adam Jacob
Queen Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 22, 2025
Very convenient location.
Sam3
Wonderful Twin Room
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 28, 2024
superb great service esp they have 迎宾大使 (mine is Natty谢雨柔) to cater to our every needs - very friendly and helpful :D W also gave us welcome dessert and drink on top of buffet breakfast which really treated us as VIP :) the only point we don’t really like is that there is no door lock for bathroom and toilet — a bit awkward for friends to stay together