Lavande Hotel (Guangzhou Zoo, Huanghuagang Metro Station) Reviews
Lavande Hotel (Guangzhou Zoo, Huanghuagang Metro Station)
No.1 Lane 30, Yunhe North Street, Xianlie Middle Road, Yuexiu District, Guangzhou, Guangdong, 510075, ChinaView Hotel Details
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Lavande Hotel (Guangzhou Zoo, Huanghuagang Metro Station) Guest Reviews
4.6/5
Very Good
2824 review
Verified reviewsLocation4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2824)
Positive reviews(2751)
Reviews with photos/video(222)
Friendly front desk staff(444)
Classy environment(259)
Close to amusement park(170)
Easy to get around(161)
Awesome amenities(150)
Many amenities(107)
Stayed multiple times(20)
Clean windows(11)
Negative reviews(73)
Yida
Business Big Bed Room
Stayed in Jan 2024
Solo travelers
1 review
Outstanding
Posted on Jan 28, 2024
Solo traveller from Australia to guangzhou. Felt it was a good location - not only close to my family, but to two train stations. Nice and clean, safe, and low noise levels at night. Would come back again next time!
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects, and also thank you for your recognition of our front desk service. Everything we do is only to bring a different stay experience to every guest. Seeing your satisfaction and affirmation , we are really touched, and we will continue to work hard to create better residential services!
Anonymous User
Deluxe King Room
Stayed in May 2024
Solo travelers
1 review
Outstanding
Posted on May 18, 2024
nice。
Ina Hartoyo
Deluxe King Room
Stayed in Sep 2023
Business travelers
5 review
Very Good
Posted on Dec 10, 2023
Good service
Guest User
Deluxe Twin Room
Stayed in Oct 2022
Travel with friends
20 review
Outstanding
Posted on Nov 9, 2022
goodgoodgood
Xuannvshen
Business Big Bed Room
Stayed in May 2024
Business travelers
44 review
Amazing
Posted on May 12, 2024
The room is very good, very good, very good, very good! The front desk service is very good, very good and very enthusiastic! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects, and thank you for your recognition of our front desk service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard to create better quality living services!
Guest User
Business Big Bed Room
Stayed in May 2024
Family
8 review
Outstanding
Posted on May 4, 2024
It's very convenient to stay here when going to Guangzhou Zoo! The hotel environment is comfortable, the bed is soft and comfortable, the facilities are complete, there is a self-service laundry room, the rooms have windows, it is very close to the subway station, and the front desk service is good. I will come here again next time I go to the zoo (I haven't finished visiting 🤣)
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects, and thank you for your recognition of our front desk service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard to create better quality living services!
Guest User
Deluxe King Room
Stayed in May 2024
Business travelers
1 review
Outstanding
Posted on May 3, 2024
The service attitude of the front desk guy is very good. The hotel is OK. The room is clean and tidy. I stayed there for two consecutive days. I recommend it.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects, and thank you for your recognition of our front desk service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard to create better quality living services!
Guest User
Deluxe King Room
Stayed in Apr 2024
Business travelers
9 review
Posted on Apr 27, 2024
The room smelled of cigarette smoke. When I woke up the next morning, I smelled of cigarette smoke. I didn't have a room to change. The pillows and quilts smell of cigarette smoke, and the equipment is old. . Never stay in "Lavande Hotels" in various cities again! ! !
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. Regarding the smell of cigarette smoke in the room you mentioned, you can contact the front desk as soon as possible after checking in. The hotel will give you priority to change your room. Because the room was full that day, there was no room for you to change. We apologize again and have already sent you a change. Report the room smoke smell problem to the room manager, and we will strengthen the training of service staff, conduct more rigorous inspections of the rooms, insert cards to ventilate the rooms and turn on the air purifier in advance to remove odors; all linens in the rooms will be rewashed and removed Smell of smoke. Xiaoli always attaches great importance to every guest's stay experience. We will continue to work hard to provide you with better services and a comfortable environment to make your stay more secure and assured. I wish you a happy life. If you come here next time, I hope you can Book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe King Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 23, 2024
The bed is soft and comfortable, the room has an exterior window, the room type is upgraded, the front desk service attitude is good, the surrounding environment is good, and the zoo is next to it
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects, and thank you for your recognition of our front desk service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard to create better quality living services!
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 22, 2024
The front desk service attitude is good, the service is very attentive, the bed is soft and comfortable, the room has an external window, the room type has been upgraded, and the food delivery robot is very advanced, like it 👍
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects, and thank you for your recognition of our front desk service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard to create better quality living services!
Anonymous User
Executive Twin Room
Stayed in Apr 2024
Family
8 review
Great
Posted on Apr 20, 2024
The room was of Lavande standard, clean and tidy. The size of the room was quite different from the one I stayed in Urumqi last year. Their executive room was much bigger than the one in Guangzhou. To be honest, I was a little disappointed. There was a strong smell of cigarette smoke as soon as I entered, even though I had opened the window for ventilation. The shower gel was the most unsatisfactory. It was so hot that I couldn't squeeze out any of it even after pressing it hard. This meant that the shower gel had been used for more than a day or two, but the room service didn't find it, so I had to take a shower with clean water.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Executive King Room
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on May 14, 2024
The front desk service attitude is good. The hotel lobby has a nice aromatherapy smell. The surrounding environment is good. There is a zoo next to it. The rooms have windows outside.
Original TextTranslated by Google
Response from Property: My darling, thank you for giving us five points of praise despite your busy schedule. Xiaoli was very excited and encouraged after seeing it. Thank you for your recognition and support of us. We will definitely work harder and do better. Provide better services.
Guest User
Business Big Bed Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 3, 2024
The front desk service attitude is very good, the surrounding environment is good, close to Guangzhou Zoo, Huanghuagang and Zoo subway stations, convenient for travel, and complete facilities and equipment.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects, and thank you for your recognition of our front desk service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard to create better quality living services!
Lizimeng4399
Business Twin Room
Stayed in Mar 2024
Business travelers
9 review
Outstanding
Posted on May 15, 2024
The front desk service attitude is good. The surrounding environment is good. The room type has been upgraded. The rooms all have external windows. I often stay here. There is a self-service laundry room and the rooms all have external windows.
Original TextTranslated by Google
Guest User
Deluxe King Room
Stayed in Mar 2024
Couples
2 review
Outstanding
Posted on Apr 1, 2024
Hygiene: Clean and elegant
Service: Good service attitude at the front desk
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel in all aspects, and thank you for your recognition of our front desk service. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard to create better quality living services!