Hilton Guangzhou Baiyun Reviews
Hilton Guangzhou Baiyun
No.515, 517, Yuncheng East Road, Baiyun District, Guangzhou, Guangdong, 510400, ChinaView Hotel Details
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1 night
Hilton Guangzhou Baiyun Guest Reviews
4.7/5
Outstanding
4623 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(4623)
Positive reviews(4478)
Reviews with photos/video(559)
Easy to get around(339)
Friendly front desk staff(272)
Convenient for shopping(229)
Delicious breakfast(150)
Close to airport(104)
Great swimming pool(56)
Luxurious(47)
Delicious buffet(26)
Negative reviews(145)
Diary.malala
Hilton Double Room
Stayed in Sep 2024
Family
16 review
Outstanding
Posted on Sep 23, 2024
A great experience at this hotel. The room service was great and the food so good including breakfast. They are polite and all helpful. I highly recommend and I will definitely come back to this hotel
Response from Property: Dear Guest,Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share your positive feedback with our team members for encouragement. Please feel free to contact us directly for any further assistance.
Guest User
Hilton Twin Room
Stayed in Oct 2024
Other
45 review
Outstanding
Posted on Oct 6, 2024
The hotel is next to the Wanda shopping mall and north of the city center. There are plenty of shops and restaurants nearby. The room was clean and quiet, though some of the furniture was a bit old-fashioned. The staff were friendly and allowed us to have an early check-in. The swimming pool was very well maintained, with quite a few life guards at the pool side to ensure the safety.
Response from Property: Dear Guest,Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share your positive feedback with our team members for encouragement. Please feel free to contact us directly for any further assistance.
Hou/ Yee
Hilton Double Room
Stayed in Apr 2024
Couples
11 review
Posted on Apr 15, 2024
Room was big; kept very clean; but because facilities were old the toilet hadflushing problems and occasionally eject bad odour. The services very good; my special thank you to a front desk lady ( so sorry forgot to mark her name) who was English speaking; who helped me with the electronic contact with a Trip person。
Response from Property: Dear Guests,Thank you for taking the time to share your feedback about our hotel. We apologize for the inconvenient smell and flushing problem during your stay and we are sorry we were not able to provide you with the quality of services and amenities you deserve. Because travel is very important, we try hard to make sure all our Guests have a rewarding experience at our hotel. We have looked into the problem seriously and actively taking steps to freshen our guest rooms. We hope you will consider staying with us in the near future.
Yun
Hilton Double Room
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 22, 2024
Excellent services. Staff are friendly and willing to help.
Nice environment and location. Walking distance to malls.
Good facilities in room.
Response from Property: Dear Guest, Thank you very much for having chosen our hotel for your recent visit to Guangzhou. We would like to thank you for having taken the time to share your experience. Great to see you enjoyed your stay with us and we will share you positive feedback with our team members for encouragement. Please feel free to contact me directly for any future reservations or if we can be of any further assistance.
Anonymous User
Hilton Double Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Jun 12, 2024
Amazing staff! Very near Wanda Mall as well. Convenient! Will definitely come back again.
Response from Property: Dear Guest, Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
Mirko CN - NL
Hilton Deluxe Room (Double Bed)
Stayed in Jan 2024
Business travelers
45 review
Outstanding
Posted on Jan 25, 2024
Super friendly staff all over the hotel.
Truly delicious breakfast buffet . Will book again
Calvinkhc
Hilton Double Room
Stayed in Sep 2023
Business travelers
10 review
Very Good
Posted on Sep 26, 2023
Room is clean
Response from Property: Dear Guest, thank you for choosing to stay with us at the Hilton Guangzhou Baiyun. We are happy to receive your comments and thank you for the positive remarks. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon.
KA WAI
Hilton Double Room
Stayed in Feb 2024
Couples
2 review
Very Good
Posted on Mar 21, 2024
Having a good night at this hotel...The room is clean and tidy .
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
Jordan Zhou
Hilton Double Room
Stayed in Jun 2024
Business travelers
6 review
Outstanding
Posted on Jun 18, 2024
Very nice hotel with ultra big bed :)….
Response from Property: Dear Guest, Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
Khan, Sohrab
Hilton Deluxe Room (Double Bed)
Stayed in Jul 2023
Business travelers
28 review
Outstanding
Posted on Jul 4, 2023
Good hotel for business
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
Guest User
Hilton Double Room
Stayed in Jul 2023
Family
1 review
Outstanding
Posted on Jul 18, 2023
I must say that the overall service quality and the cleanliness of the room was outstanding… as I was travelling with my wife & daughter, the front desk staff ( named Yan) was very thoughtful and attentive. I requested for a rope for my daughter and Ms Yan also brought me baby slippers & toothbrush which was a pleasant surprise… I would surely book this place again for my upcoming trip to Guangzhou later this year
Response from Property: Dear Guest,Thank you for your praise and support, we will do better to bring you a more outstanding stay experience, welcome to your next visit to Guangzhou can choose our hotel again.
lydia cheng
Hilton Double Room
Stayed in Jun 2023
Travel with friends
2 review
Posted on Jun 22, 2023
they forgot refund me the deposit until I chase them the third day after I check out ; wifi is slow , carpark a bit messy ; other than that all is good.
Hon Wai
Hilton Twin Room
Stayed in Jul 2023
Business travelers
68 review
Very Good
Posted on Aug 31, 2023
Good location, nice service, clean big room. Good hardware. Will come back again.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We feel very delighted to hear you had a good stay in our hotel. We will continue to bring the best service to our guests. We all look forward to welcoming you back in the near future.
Dawood Al-Salman
Hilton Double Room
Stayed in Jun 2024
Couples
31 review
Very Good
Posted on Jun 5, 2024
Everything was okay
Guest User
Hilton Deluxe Room (Twin Beds)
Stayed in Nov 2023
Business travelers
6 review
Outstanding
Posted on Nov 14, 2023
It's clean and the staff are kind.