Anonymous User
September 12, 2024
I checked into your hotel on [specific date 11]. During my stay, I found that there might be problems with items such as towels and toothpaste in the room, so I contacted the front desk to ask for help to clean up and change towels or toothpaste. However, the front desk staff was indifferent and rejected my request. I was very shocked and disappointed by this service attitude. As a consumer, I expect to get a good service experience in the hotel. I have stayed in the hotel more than ten times, but this experience has greatly reduced my impression of your hotel. I hope that the hotel can train and educate the front desk staff to improve the quality of service. I had a very unpleasant experience during my stay. I asked the front desk to help with the towels and toothpaste, but was rejected. I think this has seriously affected the image and reputation of your brand, and I hope that this issue can be taken seriously. I have changed them every time I stayed in the hotel more than ten times. I don’t know why the lady at the front desk directly refused this time.
Original TextTranslation provided by Google