Kaolaxiaopacai
April 27, 2024
I am an old customer of this hotel. I have stayed here 4 times in one month. I checked in at 10:30 pm. I was tired and wanted to take a shower and go to bed, but the bathroom light kept flickering. I called the front desk to ask for a room change, but they said they were busy and would ask someone to come and check it out. After half an hour, no one came. I called the front desk again to ask for a room change, but they refused and said they had just notified the maintenance technician to come and repair it. Fifteen minutes later, I called again to ask for a room change, but the front desk refused and said the maintenance technician was getting the tools and would arrive in about five minutes and could fix it. I asked for a refund if the problem could not be solved, and the front desk agreed. Fifteen minutes later, the maintenance technician came and changed the bathroom light, which wasted up to an hour of my time. There was no problem that night, but the light was still flickering when I took a shower the next day. I didn't want to get all filthy for a few dozen dollars, so I would be a passerby from then on.
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