City Join Hotel (Guangzhou Dongshankou Metro Station,Quzhuang Metro Station) Reviews
City Join Hotel (Guangzhou Dongshankou Metro Station,Quzhuang Metro Station)
Qiaofang Building, No.754 East Dongfeng oad, Yuexiu District, Guangzhou, Guangdong, 510000, ChinaView Hotel Details
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City Join Hotel (Guangzhou Dongshankou Metro Station,Quzhuang Metro Station) Guest Reviews
4.7/5
Outstanding
1943 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1943)
Positive reviews(1896)
Reviews with photos/video(252)
Easy to get around(191)
Classy environment(173)
Convenient parking(132)
Friendly front desk staff(124)
Close to metro(57)
Perfect for business trips(51)
Delicious breakfast(33)
Stayed multiple times(21)
Negative reviews(47)
Zeus
Standard Queen Room
Stayed in Nov 2024
Business travelers
4 review
1.7/5
Posted on Dec 12, 2024
Weird smell in the room looks a bit not clean, kinda noisy feels like you are at construction site, not easy to use toilet it’s really close to the basin theres no enough space for your leg to sit comfortably even I’m not tall, we couldn’t use WiFi because of them technical issues, checkin wasn’t so smooth too…
Response from Property: Hello! Thank you for staying at the City Heritage Hotel and giving us your feedback. We are very sorry that this stay did not meet your expectations. Thank you for your valuable suggestions. We hope that our improvements will welcome you to visit again!
O.K. MAC
Deluxe Queen Room
Stayed in Dec 2024
Business travelers
12 review
4.2/5
Very Good
Posted on Jan 16, 2025
I always stay at this hotel every time I visit company in Guangzhou. I like the service, especially laundry service which is very convenient for a long stay.
However, during my trip in Jan, they cancelled breakfast while still shown here in Trip.com that it’s included. So I need to skip my breakfast everyday instead, even though they return cash to me, but it’s still not convenient.
Overall service is nice. A little change apart from breakfast would be toilet facilities. They cut off many things. Like cotton buds and facial pads, conditioners. I went to ask from the lobby and received something. In the past everything was provided for us. So these changes meant a lot for me.
Response from Property: 小主,您好!非常感謝您的入住和詳細點評。正是如您一樣的客人對城跡的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步。從您的點評中,我們很遺憾的看到此次入住未能達到您的期望,給您帶來的不便我們表示歉意。酒店管理層非常重視,並已經做了認真的調查和及時的整改,您的寬容和理解是對我們工作的鼓舞和支持!真誠期待您的再次光臨!
CN_Nana
Standard Queen Room
Stayed in Oct 2023
Solo travelers
9 review
4.2/5
Very Good
Posted on Nov 29, 2023
The Hotels Service is excellent. The Check-In process was easy and the room is up to Standard. When I first arrived they seemed to have forgotten a few things (water Shampoo and so on), but quickly brought it in the afternoon. The Hotel looks quite nice and also has a lobby. But a few things in the room seem old and the room was located right next to a construction site. Still I slept comfortably. Area was otherwise in the middle of yuexiu / Tianhe and therefore a good resting point fot any other travel activities.
Response from Property: Hello, little master! Thank you very much for your stay at Chengji and your high praise. Every section of the hotel is constantly working hard to provide more refined and timely services to every guest. We are very happy to see your recognition of our work. We cherish your thoughts. With this trust, we will continue to make progress and are always ready to provide high-quality services to every guest. We look forward to your visit again!
Letian
Standard 2-bed Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 26, 2024
Good reception and Good experience
Response from Property: 【免費停車,自助早餐】小主,您好!感謝您對城跡的肯定,為了給您提供更加細緻周到的服務體驗,城跡新推出蝸睡系統服務,很多生活必需品、消費品及酒店點餐都是可以通過手機掃碼提交在最快的時間內送達您的房間內,讓追求卓越的您即使在旅途中也會有如在家般的舒適與便捷。滿意衹有起點、沒有終點,城跡會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!
Anonymous User
Standard Queen Room
Stayed in Jul 2023
Family
7 review
4.2/5
Very Good
Posted on Sep 12, 2023
Good place if someone wants to travel across Guangzhou.
Response from Property: Hello, little master! Thank you for your recognition of all aspects of the city! But we know that there is still a certain gap between the full 5-point standard in your mind, and we will continue to work hard! Have fun every day!
Ramit
Standard Queen Room
Stayed in Apr 2024
Family
21 review
4.0/5
Very Good
Posted on May 27, 2024
Good location.private parking.good staff
Response from Property: 【免費停車,自助早餐】小主,您好!非常感謝您對城跡的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在城跡的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Guest User
Selected 2-bed Room
Stayed in Sep 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 27, 2023
Very good, just breakfast need to improve.
Reception was very polite
Response from Property: Hello! Thank you for choosing the hotel and sharing your experience with us. Regarding the breakfast, I am sorry for the inconvenience. The hotel will organize the relevant departments to adjust the breakfast problem, thank you for your suggestions, look forward to the next visit!
ValentinaC.
Superior Queen Room
Stayed in Jun 2023
Travel with friends
2 review
4.7/5
Amazing
Posted on Jul 25, 2023
The hotel service was great, they didn't speak much English but did all they could to accommodate to us. The rooms are a little small but they are very comfortable, the only thing was the bathroom not working properly but the front desk manage that quickly. Would recommend!
Response from Property: 小主,您好!非常感謝您對城跡酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,城跡酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝笑口常開^_^!
Muhammad Arshad
Standard 2-bed Room
Stayed in Mar 2024
Business travelers
7 review
2.2/5
Posted on Apr 27, 2024
Not good
Response from Property: 【免費停車,自助早餐】小主,您好!感謝您入住城跡酒店並與我們反饋您的入住感想,非常抱歉此次入住未能達到您的期望,我們誠摯的希望與您取得聯繫,瞭解更多細節,以便做出相應的完善。您可以撥打我們電話與我們反饋寶貴建議,希望我們的改進能迎來您的再次光臨!
Anonymous User
Standard Queen Room
Stayed in Sep 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 7, 2022
good!
Response from Property: Hello, my lord! Thank you for your trust in us! Thank you for your generous praise and strong recommendation! It’s really hard to leave the city ruins. The city ruins is your most beautiful and warmest home in Guangzhou. Remember to come back often when you have time!
Guest User
Standard Queen Room
Stayed in Feb 2025
Business travelers
23 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Facilities: Complete and comfortable facilities, spacious rooms
Hygiene: The room is also very clean
Environment: Tea and candy are available in the lobby
Service: What you need is delivered quickly
Original TextTranslated by Google
Response from Property: 小主,您好!非常感謝您對酒店的支持和各方面的認可,城跡所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,城跡會繼續努力時刻準備着您隨時回來。
Guest User
Standard 2-bed Room
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 25, 2025
The room is newly decorated and the front desk lady is very warm. The indoor facilities are complete and the sound insulation is good. It is worth recommending and the price-performance ratio is super high!
Original TextTranslated by Google
Response from Property: Dear Sir, thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what the service staff of Chengji Hotel has always pursued. This will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Superior Queen Room
Stayed in Jan 2025
Family
1 review
4.0/5
Very Good
Posted on Feb 21, 2025
The environment is very clean, the room is well lit, taxis are easy to get, and the service attitude is very good. Free parking is available, which is good.
Original TextTranslated by Google
Response from Property: [Free parking, buffet breakfast] Hello, my dear! I'm glad that you chose to stay at the City Heritage Hotel. I was stunned when I saw your evaluation! The hotel is located in a bustling area, enjoying the bustle and convenience of an urban city. The hotel's breakfast buffet is rich in variety and delicious, and there are take-away boxes for guests! Home is a safe haven, a cozy nest, and a corner that warms the body and mind. Home is where there is love. We always hope to use our thoughtfulness and warmth to become your home away from home, and we look forward to your next return home!
Guest User
Standard Queen Room
Stayed in Jan 2025
Family
5 review
3.7/5
Posted on Feb 12, 2025
The Guangzhou subway is very convenient for traveling, and basically all the attractions can be reached! The hotel is about ten minutes' walk from the subway station~ The room is average, and the attitude of the hotel front desk seems indifferent. The auntie cleans the room every day.
Original TextTranslated by Google
Response from Property: Thank you for your detailed review. We are sorry that your stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, discover the shortcomings from the subtleties, maintain the good aspects and improve the deficiencies. Chengji Hotel always strives to create a perfect stay experience for guests. We believe that you will have a brand new experience during your next stay. We sincerely invite you to come again!
Guest User
Superior Queen Room
Stayed in Dec 2024
Travel with friends
4 review
3.0/5
Posted on Jan 31, 2025
I don't think much of the hotel. But the experience of staying here was not good. First of all, the room was really small. Of course, it might be because I didn't check the area carefully when I booked it. The corridor smelled of cigarettes. There was hair transplantation upstairs. Some people went to the wrong floor and went in and out several times. I was scared. Then I found the table was very dirty when I entered the door. I wiped it with paper. You can see the picture. I also reported this to the front desk staff when I checked out. There were yellow stains on the bed sheets, but I didn't get any response.
Original TextTranslated by Google
Response from Property: Hello, my lady! Thank you very much for giving us your valuable suggestions despite your busy schedule. We hope you can understand and correct any omissions that occurred while serving you. Your satisfaction is our greatest pride. Maintaining high-quality service is Chengji's unremitting pursuit. We look forward to seeing you next time and wish you all the best!