Wilmton Place

Facilities: New hotel, good environment, large area, but because of the new decoration, there is still a little smell. Service: The overall service is mixed. The service of several female front desk staff is very good and their attitude is also very good. But the service of a male front desk staff wearing glasses is really worrying... Let's talk about the room upgrade first. If the front desk staff directly stated that it is not possible to upgrade the room across levels, it is acceptable. After all, this is just a benefit given by Ctrip. But this male waiter directly said that there is no room and no upgrade. The drama is that the room is on the big screen next to him, and Ctrip also has rooms. It is really disgusting to lie to guests with such loopholes. The second thing is that because I dyed my hair temporarily at the music festival, I was afraid that the color would stain the pillowcase, so I asked for a pillow towel. What was sent was the kind of towel that was spread on the floor of the bathroom. Is this a kind of revenge from the front desk? Or does the hotel have no money to buy pillow towels? If there is no pillow towel, sending a bath towel is also OK. The third thing is that I called the front desk to order a wake-up call. The first night was a female front desk, and her attitude was ok. The second night was this male front desk. His attitude was really perfunctory. I really hope that the person in charge of the hotel can hear the recording. btw The smile of the male receptionist is really disgusting. If you like foreigners so much, go work abroad. I don’t see you showing that kind of service and smile to Chinese people😅😅 The evaluation is absolutely objective. The price of this hotel is not cheap. I usually stay at the nearby Atour and Four Seasons, and I have never encountered such a disgusting front desk!