Guest User
November 23, 2024
There is construction going on around the hotel and it was very noisy. It started at around 7am in the morning. When we checked in, we asked the front desk if there would be noise from the construction outside. The hotel told us that it would not be noisy the next day, but we were woken up at around 7am the next day. We called the hotel three times but there was no solution. There was no apology and we even asked for earplugs. As a chain hotel, this kind of service attitude and problem-solving ability is really worrying. If the front office is like this, you can imagine what's happening upstairs. The experience is very, very, very bad, and the service is also very bad! And I think if the hotel is not sure whether there will be construction, they can tell us so that we can choose to stay or not, instead of not informing us in advance and waking us up without being able to solve the problem. It's a very bad experience!
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