Guest User
February 23, 2025
Recently, I stayed at the Meihao Lizhi Hotel, a national chain, near Yuangang subway station. The experience was great, and I couldn't help but want to share my feelings! Because I really felt the warmth of home here.
First of all, the environment of the hotel is very clean and comfortable. The lobby design is simple, elegant, the room is clean and tidy, the items are arranged very neatly, the bedding is soft and the mattress is very comfortable, which makes people feel relaxed as soon as they enter the door. Especially the aromatherapy in the room, it makes people relax physically and mentally.
Secondly, the service of the hotel impressed me. From check-in to check-out, every employee was smiling, warm and thoughtful. Especially Miss Chenzi at the front desk, she was very patient when checking in, and took the initiative to introduce me to the hotel's facilities and surrounding food.
The most impressive thing was that one night I suddenly had a stomachache, and as a foreigner, I felt very helpless. It was really painful. After dialing the service number, Chenzi on duty rushed to the room as soon as possible. Seeing my painful appearance, she took me to the hospital without saying a word. I declined his kindness, so he stayed in the room and came to check on me every half an hour. At three o'clock in the morning, he brought me another bowl of warm rice porridge: "Sir, I asked the kitchen to make this now, please have some." Looking at his bloodshot but concerned eyes, I suddenly thought of my brother who was far away in my hometown.
The next morning, Chenzi came to ask about my physical condition and sent me a box of stomach medicine. "I bought this at a nearby pharmacy, you can take it first, and if you still feel uncomfortable, you must go to the hospital." Her eyes were sincere when she spoke, which made me, a person who has been running around all year round, feel the long-lost warmth. When I checked out, I found that my luggage had been carefully sorted, my suit was ironed straight, my leather shoes were polished, and even the charger was packed in a storage bag and placed in a conspicuous place. I felt the warmth of home. This experience made me deeply appreciate the service quality of this hotel, and I strongly recommend it to everyone! ”
This incident not only reflects the hotel's attention to the health of guests, but also demonstrates the professionalism and humane service of its employees. Through quick response, meticulous care and follow-up, the hotel successfully transformed a sudden situation into an opportunity for touching service, winning high praise and loyalty from guests.
When the hotel deals with guests' health issues, patience, meticulousness and professionalism are essential. Only by truly thinking about the problem from the perspective of the guests can we provide touching services and win the trust and praise of guests. I hope that more hotels can practice this service concept so that every guest can feel the warmth and care of home.
These seemingly ordinary little things reflect the hotel's service intentions everywhere. They don't simply complete their work, but really take care of guests as family members. In this strange city, I feel the warmth of home. This touch comes not only from their professional service, but also from the sincere care.
Before leaving, I wrote in the opinion book: "Thank you for your attentive service, which made me feel the warmth of home in a foreign land. You are not only excellent waiters, but also messengers of warmth. "This short sentence is far from expressing my inner feelings, but I know that this warmth will always remain in my memory and become the most beautiful memory of my journey.
In this fast-paced era, such attentive service is precious. They used practical actions to interpret what is the true service spirit, and also made me understand that what warms people's hearts is not gorgeous words, but sincere care. I will always remember this hotel, not only because of its comfort, but also because there is a group of people here who serve with heart.
Original TextTranslation provided by Google