UrCove By HYATT Guangzhou Canton Tower Exhibition Center

UrCove By HYATT Guangzhou Canton Tower Exhibition Center Reviews

UrCove By HYATT Guangzhou Canton Tower Exhibition Center

NO.148 East Xingang Road, Haizhu District, Guangzhou City, Guangdong Province, Haizhu District, Guangzhou, Guangdong, ChinaView Hotel Details
UrCove By HYATT Guangzhou Canton Tower Exhibition Center
UrCove By HYATT Guangzhou Canton Tower Exhibition CenterUrCove By HYATT Guangzhou Canton Tower Exhibition CenterUrCove By HYATT Guangzhou Canton Tower Exhibition Center
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UrCove By HYATT Guangzhou Canton Tower Exhibition Center Guest Reviews

4.7/5
Outstanding
483 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(483)
Positive reviews(477)
Reviews with photos/video(93)
Easy to get around(61)
Friendly front desk staff(59)
Convenient location(52)
Delicious breakfast(47)
Large rooms(45)
Close to metro(27)
Comfortable bed(9)
Luxurious(6)
Negative reviews(6)
Kirsty92
Superior King
Stayed in Aug 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Upon entry we were greeted by friendly staff and there is also a lovely lobby with a coffee shop. We were upgraded for free & the room felt very luxurious. Neat, clean & beautiful. The view from the room window is breathtaking, you can see a bit of the river as well. There is also a Nespresso coffee machine in the room with some coffee capsules. The bed & pillows are very comfortable! Only 2 suggestions: 1) add more of a sealant to the bottom of the shower door because if you take a shower, the water leaks through under the door and the bathroom floor is wet. It’s not a big issue as it dried up very quickly. 2) add more variety to the breakfast buffet. Compared to other hotels we have stayed at the breakfast was very average and could be improved. Overall, a good stay & a good area. Nearby subway stations, high speed railway station and tram station. Would definitely book a room here again. Kom
Response from Property: We are glad to learn that during this stay, the overall service of the hotel makes you satisfied, your praise and comments we have conveyed to the relevant departments, it is our honor to bring you intimate and satisfactory service feelings, thank you for your praise, we sincerely hope that you can share your experience of this stay with your friends, your suggestions will promote us to further improve! ~General Manager: Stephen Tu
Kean Way Low
Superior King
Stayed in Aug 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Aug 18, 2024
Nice room, excellent front desk service. Location wise, quite near to the metro, easily access to attraction. However limited choice of food nearby
Response from Property: We always uphold the consistent comfort experience and value-for-money hospitality of Hyatt hotels to bring guests the most intimate stay experience, if you visit Guangzhou again, we look forward to bringing you perfect service again, and hope that you will give us a full score to inspire us to continue to forge ahead! ~General Manager: Tom Wu
V - 小兰
Superior King
Stayed in Aug 2024
Travel with friends
22 review
4.0/5
Very Good
Posted on Aug 16, 2024
The hotel is brand new in the area, and you can tell. The room was very comfortable, clean and tidy - the hotel itself looks great. The service was a little awkward, I think because the receptionists didn't speak much English and weren't confident in doing so, but that's ok. The finishes in the room look a little rushed, our bedroom door and lock were a little loose. Other than that, the hotel is great and we especially loved the Japanese style baths in the rooms!
Response from Property: Dear guests, thank you for choosing UrCove By Hyatt Guangzhou Canton Tower Exhibition Center and we apologize for the bad experience during your stay. The hotel sincerely hopes that there will be another opportunity to make up for your regrets, and that you can truly enjoy the high-quality service of UrCove Hotel during your next stay. UrCove Hotel, a timeless classic collection of Hyatt Group, sincerely looks forward to welcoming you again and experiencing our uncompromising service. ~ General Manager: Stephen Tu
maxyb09
Superior King
Stayed in Jul 2024
Couples
4 review
4.7/5
Amazing
Posted on Jul 28, 2024
Still really really new, so not yet completely finished. Gym and downstairs coffeeshop are still under construction and not opened. Room was really luxurious and we got upgraded duo to some amenities missing. Lactation is close to the metro and really convenient to get to anywhere downtown for under 20 rmb with didi. Looking forward to seeing this place fully finished
Response from Property: Dear guests: Thank you very much for your stay and careful evaluation, to provide guests with a warm and comfortable living environment and warm and thoughtful service is our consistent commitment to guests, your recognition is our greatest encouragement, if there is an opportunity, we sincerely look forward to your visit to the hotel again, witness our growth and change! ~ General Manager: Stephen Tu
Guest User
Superior King
Stayed in Jun 2024
Family
5 review
3.7/5
Posted on Jun 11, 2024
Ms Zheng checked me and child in. We were upgraded during our stay. 😍 Hotel serves delicious breakfast buffet. I especially liked the flaky egg tarts. The Metro station, Modeisha, is less than 5ins away. I'd definitely go back to this hotel as it's a boutique hotel that's tastefully decorated, manned by attentive and caring staff and has rooms which are clean and new. Ms Zheng even replied my texts on her off day. Her dedication makes a world of a difference. ⭐
Response from Property: Dear guests; We will not disappoint your trust, work harder, next time I hope you give us a full recommendation, look forward to your stay again! ~General Manager: Tom Wu
Tam
Superior King
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 26, 2024
The hotel is located very conveniently within close walking distance from Modiesha subway station。 The experience overall was great, would definitely come back and also recommend to other friends staying in Guangzhou.
Response from Property: All encounters in the world are reunions after a long absence. There is always a smiling face, for our bloom, there is always an encounter, the whole process is beautiful, because of your praise, warm our whole heart, see your praise we are warm, we look forward to meeting you next time~ General Manager: Tom Wu
Hurskainen Mikko
Superior King
Stayed in May 2024
Business travelers
2 review
4.7/5
Amazing
Posted on May 11, 2024
Great service at this hotel. Breakfast was delicious. Rooms are clean.
Response from Property: Dear guest, thank you for choosing UrCove by Hyatt Guangzhou Canton Tower Exhibition Center. Thank you for your high praise of our hotel! Clean and hygienic, high-quality service, convenient transportation, everything has made you feel the warmth of "home"? Now we are still running on the path of growth, hoping to receive your guidance and supervision! Looking forward to reuniting with you as soon as possible~ General Manager: Tom Wu
VENG
Superior King
Stayed in Jun 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Good location and environment, friendly front desk YaYa.
Guest User
Superior Twin
Stayed in Sep 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Sep 26, 2024
ok ok ok
Guest User
Business Deluxe Twin
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
The hotel is located near the Guangzhou Tower, with convenient transportation and only a 3-minute walk to the subway entrance. During the National Day holiday, the front desk manager Tenny also provided very good service. He helped to upgrade the room type and gave breakfast as a gift! The breakfast was also rich, and the room facilities were complete, quiet and hygienic! Worth recommending!
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Response from Property: I am so excited to see such simple and sincere praise, and they recognize our service so much~ Our hotel strives to provide the most considerate and meticulous service to bring a super value experience to every customer. Yifei is a young and energetic hotel, showing the unique charm of the hotel with simple and fashionable style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family attentively and look forward to meeting you next time~~ General Manager: Stephen Tu
Guest User
Superior Twin
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 25, 2024
The room was very clean and large. It was very comfortable to stay! The front desk staff is very kind~The breakfast is rich and delicious😋Come again next time⋯They also give you coffee coupons.
Original TextTranslated by Google
Response from Property: Dear guests, hello, thank you very much for your support and trust in us! We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when staying at the Hyatt Group's Eternal Classic Series Guangzhou Tower Pazhou Exhibition Center Yifei Hotel. The hotel advocates "heart service", and we are carefully discovering opportunities to provide you with services, and provide you with a more satisfactory and comfortable rest environment. Your satisfaction is our pursuit, and we look forward to your visit again to review our progress. I wish you, your family and friends a spring breeze and everything goes well! ~ General Manager: Stephen Tu
_TL_
Superior Twin
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 15, 2024
The rooms and facilities are very new, the breakfast is very delicious, better than more expensive hotels, all the staff are polite, enthusiastic and responsive, I will stay here again next time I attend an exhibition!
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Response from Property: "Warmth is everywhere in the breeze! Dear guest, thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Hyatt Group's Eternal Classic Series Guangzhou Tower Pazhou Exhibition Center Yifei Hotel will be the warmest and most unique one in your memory! Welcome to come back to Yifei often, and wish you and your family and friends: well! ~ General Manager: Stephen Tu
Coco
Superior King
Stayed in Sep 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Sep 14, 2024
The location is very convenient. The hotel is new, clean and tidy. The rooms are spacious and very bright. The mattress and pillows are very good, allowing me to have a good sleep quality for subsequent activities. There is a small problem that the bathtub does not produce hot water, but the shower head is no problem. There are quite a lot of breakfast options and the taste is good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing the Hyatt Group's Timeless Classics Collection Guangzhou Tower Pazhou Exhibition Center Yifei Hotel. We are sorry for the bad experience during your stay. Regarding the issue you raised, the Yifei Hotel attaches great importance to it. The hotel sincerely hopes to have another chance to make up for your regret this time. I hope you can truly enjoy the high-quality service of the Yifei Hotel next time you stay. Looking forward to seeing you again~ General Manager: Stephen Tu
Jerrywwu
Superior King
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Very clean, the auntie cleaned very carefully. You can see the Pazhou Complex from the room. It is very close, and it is very convenient to go anywhere. The city view at night is also good. I would like to especially praise Ada at the front desk. The service attitude is very good. I recommend staying here
Original TextTranslated by Google
Response from Property: Dear guests, hello, thank you very much for your support and trust in us! We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when staying at the Hyatt Group's Eternal Classic Series Guangzhou Tower Pazhou Exhibition Center Yifei Hotel. The hotel advocates "heart service", and we are carefully discovering opportunities to provide you with services, and provide you with a more satisfactory and comfortable rest environment. Your satisfaction is our pursuit, and we look forward to your visit again to review our progress. I wish you, your family and friends a spring breeze and everything goes well! ~ General Manager: Stephen Tu
Guest User
Superior King
Stayed in Aug 2024
Other
2 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The front desk staff was very nice and met any special requests. I would like to praise ADA and Xiaozhi. I will come again next time.
Original TextTranslated by Google
Response from Property: I am really excited to see this simple and sincere praise, and it also recognizes our service so much~ Our hotel strives to provide the most considerate and meticulous service and bring a value-for-money experience to every customer. Yifei is a young and energetic hotel that displays the unique charm of the hotel with its simple and fashionable style and warm and considerate service. Your encouragement is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time~~ General Manager: Stephen Tu