Apisara Ketnute
August 6, 2024
Worst hotel in a long while for me:
1. Clear non-smoking signs everywhere in the hotel, but people smoke everywhere in the public area, and staff don't even bother to stop them.
2. In the room, non-smoking again, but there is an ashtray in the room. LOL. The whole room smiles smoke, even after being changed 2 times, still no help, every room smiles the same.
3. The air is not working, set for 24 Celsius, but it goes down to 19-20 Celsius, every time, I have to turn it off manually.
4. Staff services are good, but they do not take action. When asked for a non-smoking room, they told me that "all rooms might have smiles.", just funny. and when I have ask for an air purifier, they do not have it; when i ask for some air spray, they do not have it. Problem-solving skills: 0.
5. this hotel is located 3-4 floors of the building. 5 floor has a shop for playing cards and Mahjong, the noise is extremely loud, people walk around every night. 8th Floor has a shop So-called "Spa". every evening, the lobby is full of people.
All-in-all, this hotel is the worst in a long while for me as I travel a lot. nothing is OK about this hotel.
I will not stay at this hotel or this franchise anymore.