XANA Hotel (Guangzhou Wanda Plaza Feixiang Park Subway Station)

XANA Hotel (Guangzhou Wanda Plaza Feixiang Park Subway Station) Reviews

XANA Hotel (Guangzhou Wanda Plaza Feixiang Park Subway Station)

103 Airport Road, Baiyun District, Guangzhou, Guangdong, ChinaView Hotel Details
XANA Hotel (Guangzhou Wanda Plaza Feixiang Park Subway Station)
XANA Hotel (Guangzhou Wanda Plaza Feixiang Park Subway Station)XANA Hotel (Guangzhou Wanda Plaza Feixiang Park Subway Station)XANA Hotel (Guangzhou Wanda Plaza Feixiang Park Subway Station)
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XANA Hotel (Guangzhou Wanda Plaza Feixiang Park Subway Station) Guest Reviews

4.7/5
Outstanding
1724 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1724)
Positive reviews(1696)
Reviews with photos/video(789)
Friendly front desk staff(244)
Awesome amenities(188)
Easy to get around(125)
Delicious breakfast(102)
Many amenities(88)
Close to metro(65)
Well decorated(48)
Well designed(36)
Negative reviews(28)
Guest User
Deluxe Double Room
Stayed in Apr 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on May 9, 2024
Room is clean, Bathroom is clean too. The place is near shops and restaurants. The hotel is little long from metro. Overall is Ok.
Response from Property: Hello dear god/goddess! I am your favorite angel coco. Thank you very much for your stay and detailed review. Your valuable opinions are very important to us. The hotel also attaches great importance to the issues you mentioned. We have taken this opportunity to re-examine our service standards. We We strive to provide you with the highest quality service. We hope you feel our sincerity and intention. We look forward to your stay again. I wish you a happy life and all the best!
Guest User
Linglong Queen Room
Stayed in Oct 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 4, 2023
Very accommodating housekeepers. Good buffet breakfast
GraceDiane
Deluxe Double Room
Stayed in Nov 2023
Solo travelers
15 review
5.0/5
Outstanding
Posted on Nov 5, 2023
The location is very convenient and easy to access when you want to take a DiDi. The staff were helpful and even though they didn’t speak in English, we both tried to communicate using the translator app. The reception staff were kind and courteous. The room was absolutely stunning. I definitely will be coming back.
JK Muller
Featured Room (2 beds)
Stayed in Sep 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Oct 7, 2023
Great little hotel, been great for my business trip and no problem staying here. Staff are friendly and helpful.
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2023
Family
1 review
4.2/5
Very Good
Posted on Sep 22, 2023
We had an amazing experience, loved the location, near the subway station so it was easy to navigate the city.
Musteeysani
Linglong Queen Room
Stayed in Aug 2023
Solo travelers
31 review
4.7/5
Amazing
Posted on Aug 27, 2023
Very good experience, I’ll recommend it to others. And looking forward to go back also.
Response from Property: Dear god/goddess hello! I am your favorite angel coco. I am really excited to see the simple and profound praise from the guest officer, and they also recognize our service so much~ Satisfaction has only a starting point and no end point. We will use sincerity, sincerity, heart, and love Looking forward to your next visit. I wish you a good mood every day!
Vera Tornow
Linglong Queen Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Hotel is very new, very clean and good located.
Guest User
Linglong Queen Room
Stayed in May 2024
Other
1 review
5.0/5
Outstanding
Posted on May 12, 2024
A very good experience, the sanitation and environment services are very good, the environment is beautiful, I am very satisfied👍
Original TextTranslated by Google
Response from Property: Hello dear god/goddess! I am your favorite angel coco. Thank you very much for your support and recognition of the hotel. Everything we do is only to bring a different experience to each guest. Seeing your satisfaction and affirmation, we are really grateful. We are very touched and we will continue to work hard to prepare you to come back at any time.
Guest User
Goddess Double Bed Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 11, 2024
Facilities: very good Hygiene: clean and tidy Environment: The surrounding environment is also good Service: The lady at the front desk has a very good service attitude
Original TextTranslated by Google
Response from Property: Hello dear god/goddess! I am your favorite angel coco. Xi'an Hotel is a young and energetic hotel that shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Featured Room (Double bed)
Stayed in May 2024
Couples
1 review
2.0/5
Posted on May 9, 2024
The audio-visual room that I booked for over 300 yuan had no windows, the curtain switch was a bit funny, and the overall space was not very large. The so-called audio-visual room only used projection, and there was no free movie viewing for audio-visual members. Parking was very inconvenient, there was no sign at the entrance to the underground parking lot, and I called the front desk to ask how to get to the parking lot, but the service staff couldn't explain it clearly, which resulted in me missing the entrance to the parking lot the first time, and walking back 3 kilometers and 10 minutes more.
Original TextTranslated by Google
Response from Property: Dear male god/goddess, hello! I am your beloved angel Coco. Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, obtain corrections and continuous progress. Hello, the audio-visual room type of our hotel has no windows. In the booking interface, you can freely choose a room with windows as a TV. In our audio-visual room type, you can watch the projection by scanning the QR code to download the software. You can also watch it without membership. If you have any questions during your stay, you can ask the service staff to solve it. We have an indicator sign for the parking lot. We have also asked the staff on duty about the problem you reflected. When answering the phone, you had already driven the car past the head, because we don’t know your exact address and cannot provide you with location information. We apologize for the inconvenience caused to you. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on May 5, 2024
Very good, clean, service staff is friendly and considerate, robot food delivery, good environment and bedding, new hotel, and good external environment. Good review!
Original TextTranslated by Google
Response from Property: Dear male/female god, hello! I am your beloved angel Coco. Good wine needs no bush. I work hard to serve every customer, give customers the most considerate service, and bring a warm feeling like home to every traveler. Thank you for your affirmation of us. I hope to give you satisfactory service next time and look forward to seeing you "home" again.
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 2, 2024
Facilities: Very good. The robot delivery is safe. The front desk lady has a good service attitude and is patient and enthusiastic. Environment: Very good. The quiet room made me sleep very comfortably. Sanitation: Clean and neat
Original TextTranslated by Google
Response from Property: Dear male god/goddess, hello! I am your beloved angel Coco! I am very glad that you chose to stay at Xi'an Hotel. I was stunned when I saw your evaluation! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious, and there will be take-out boxes! Home is a sheltered harbor, a warm nest, and a corner that warms the body and mind. Home is where there is love. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart, and look forward to your next return home.
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
7 review
5.0/5
Outstanding
Posted on May 2, 2024
The hotel is very good, the front desk service attitude is very good, the room type was upgraded for free, the environment is very clean, the room facilities are complete, and there is smart voice, it is recommended to stay!
Original TextTranslated by Google
Response from Property: Hello dear god/goddess! I am your favorite angel coco. Xi'an Hotel is a young and energetic hotel that shows the unique charm of the hotel to guests with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Before going to Chimelong, I took my kids to play in the city for two days. The main factor in choosing a hotel is cleanliness. After reading the reviews, I found that Xi'an's overall reviews were good, so I chose this hotel with a try-it attitude. It was really clean, and the location of the hotel was not far from the subway station. There were also many places to eat nearby.
Original TextTranslated by Google
Response from Property: Dear male/female god, hello! I am your beloved angel Coco. I am really excited to see your simple yet profound praise, and you also recognize our service so much~ Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Nanfengbeixiangzhu
Featured Room (Double bed)
Stayed in Apr 2024
Couples
12 review
2.3/5
Posted on Apr 21, 2024
The service is good, the location is also good, but the room facilities are really weird, especially the voice assistant. You didn't call it, but it suddenly popped up. It was the same in the middle of the night. I was suddenly woken up by it, as if someone was calling me and talking! Then the projector was very bright at night, and there was a speaker that kept emitting red light and could not be turned off! It is recommended to rectify these problems!
Original TextTranslated by Google
Response from Property: Dear male god/goddess, hello! I am your beloved angel Coco. Thank you very much for choosing Xi'an Hotel and leaving this review. I am sorry that I failed to give you a satisfactory stay experience. We will work hard to improve the overall product. At the same time, if you are not satisfied with anything during your stay, you can contact us at any time. We will do our best to solve it for you and look forward to a wonderful encounter with you next time!