Jiayu Hotel (Guangzhou Baiyun International Airport T2 Terminal)

Jiayu Hotel (Guangzhou Baiyun International Airport T2 Terminal) Reviews

Jiayu Hotel (Guangzhou Baiyun International Airport T2 Terminal)

Building B2, No. 9 Airport Avenue, Jiuyi Village, Huadong Town, Huadu District, Guangzhou, Guangdong, ChinaView Hotel Details
Jiayu Hotel (Guangzhou Baiyun International Airport T2 Terminal)
Jiayu Hotel (Guangzhou Baiyun International Airport T2 Terminal)Jiayu Hotel (Guangzhou Baiyun International Airport T2 Terminal)Jiayu Hotel (Guangzhou Baiyun International Airport T2 Terminal)
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Jiayu Hotel (Guangzhou Baiyun International Airport T2 Terminal) Guest Reviews

4.7/5
Outstanding
895 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(895)
Positive reviews(883)
Reviews with photos/video(191)
Offers pick-up/drop-offs(290)
Close to airport(105)
Easy to get around(85)
Friendly front desk staff(63)
Large rooms(53)
Delicious breakfast(36)
Perfect for business trips(27)
Has rooms for families(4)
Negative reviews(12)
Winnie M Wong
Superior 2-bed Room
Stayed in Oct 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on Nov 21, 2024
Room is clean and spacious, clean and sufiencit laundry facilities. Hotel provides stuttle services, call the hotel after luggage collected and book with the reception night before departure. Hotel breakfasts can be imprtoved, seems like understaffed where there are no more plates and almost empty food trays and porridge.
Response from Property: Dear customer, thank you for staying at Starway Hotel and taking the time to tell us about your stay experience. We have been committed to providing better services to every guest. Regarding the issues you mentioned, we will feedback to the relevant department heads for improvement. Thank you again for choosing our hotel. I hope this experience will not affect your usual trust in us. We look forward to serving you again when you stay next time.
Frankey
Superior 2-bed Room
Stayed in Oct 2024
Family
15 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Arrival around 2am. Call hotel by internet. They arrange 7 seater MPV pick-up. Very efficient and speedy. Some more upgrade my room to family suite.
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying hard to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Starway Hotel looks forward to your visit again!
William Lap
Superior 2-bed Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Although I've just stayed 1 night in this hotel, I can feel the comfort of the service and cleanliness in the hotel. The room & bathroom is spacious. Provide shuttle bus service to and from the airport. (I don't have a China mobile number, so I asked the airport service desk to call the hotel, which then the staff will ask me to add their number into my WeChat to communicate with them). The hotel is between 5 to 10 minutes away by shuttle bus. It's recommended to pre-book the timeslot for the next day shuttle bus with front desk staff. The breakfast starts at 7am, which I think is quite late for people who wants to catch early flight. Hotel's nearby have some restaurants and supermarket which are convenient for us to fill up our stomachs at night. Overall the hotel is up to our satisfaction.
Response from Property: Dear valued guests, thank you very much for your positive review of our hotel. We will continue to strive to live up to your high expectations. Once again, thank you for your affirmation of our hotel, and we look forward to your return visit. Wishing you a pleasant journey!
Sharongalvez
Superior 2-bed Room
Stayed in Jul 2024
Family
19 review
5.0/5
Outstanding
Posted on Aug 13, 2024
We recently had the pleasure of staying at this hotel for the second time, and once again, we were thoroughly impressed. The rooms are impeccably clean and well-maintained, providing a comfortable and welcoming atmosphere. One of the standout features is the free airport transfer service, which is incredibly convenient and efficient. The breakfast offered at the hotel is fantastic, with a wide variety of delicious options to suit every taste. It's a perfect way to start the day! The staff deserve special mention for their kindness and attentiveness, always going above and beyond to make our stay enjoyable. Overall, our experience was excellent, and we are already looking forward to our next visit. We highly recommend this hotel to anyone looking for a great place to stay.
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "careful service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Starway Hotel looks forward to your visit again!
Anonymous User
Superior 2-bed Room
Stayed in Jun 2024
Business travelers
37 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Nice hotel for a night before the flight or transit time. 10 mins from Airport. Where is a shuttle bus. Clean rooms. Breakfast: local food. I think need to add coffee for foreign tourists.
Response from Property: Dear guest: Hello, thank you for your comments!In order to provide you with better service experience "the hotel provides 24-hour free shuttle service" and has 24 front desk staff to serve you all day long, if you need how to call the hotel front desk! looks forward to your visit again!
leong wh
Business 2-bed Room
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on Jun 14, 2024
I arrived early morning at about 3am and the response from the hotel is very prompt and fast. The room is clean and lobby nicely decorated. Breakfast is simple but enough for us and we are glad that we include in our booking. If you transit in Guangzhou, i recommend this hotel. The front desk allowed us late checkout because of our time of departure. Convenient and up to our expectation. 2 points to note: (1) you have to contact the hotel via their China handphone or use wechat to add them and wait for their response (id number is the same.). (2) the appeared hotel name is different.
Response from Property: Dear guests hello, thank you for our recognition of the guests every trace of the needs of our sincere efforts to the direction. We must work harder and look forward to the next trip, we can create more perfect service for you.
Aranthorr Grupo
Superior Queen Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 5, 2024
I highly recommend the app, thanks for the service. Recomiendo ampliamente la aplicación gracias
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“ 用心服務”,我們正在用心發現可以給您提供服務的機會, 給您提供更滿意、更舒適的休息環境! 星程酒店期待您的再次光臨!
SonDinh
Business 2-bed Room
Stayed in Apr 2024
Business travelers
4 review
4.2/5
Very Good
Posted on May 31, 2024
The hotel is very near the airport with lovely price, a clean and commodiousness reception area with cool design, I really like the bookshelf with sofas. Room is very clean, fresh, comfortable beds.
Response from Property: Dear customer, thank you very much for your stay! Thank you to the hotel family for your support. Striving to improve is only for your support. We will continue to show you our growth and progress, and we firmly believe that your choices will not be disappointed. Welcome home next time, family!
Guest User
Business Queen Room
Stayed in Mar 2024
Couples
7 review
3.7/5
Posted on Apr 30, 2024
We booked the hotel at the last minute because our flight to Xi’an was cancelled but it was a good choice. The room was very clean and spacious and about 5km from the airport. There is not much around the hotel except for a Chinese restaurant nearby so for Muslims searching for halal food this might pose a problem. Although the staff doesn’t not speak English they try to help as much as they can through a translator app. I am especially grateful for them allowing us to check in really early (8:30 am) instead of making us wait until after 2pm.
Response from Property: [24-hour free pick up, drop off one hour] Dear guest: Hello, thank you for your comments! The hotel advocates "heart service", we are trying to find the opportunity to provide you with service, to provide you with a more satisfactory, more comfortable rest environment! Jiayu Hotel looks forward to seeing you again[24-hour free pick up, drop off one hour] Dear guest: Hello, thank you for your comments! The hotel advocates "heart service", we are trying to find the opportunity to provide you with service, to provide you with a more satisfactory, more comfortable rest environment! Jiayu Hotel looks forward to seeing you again
sofia chan
Superior Queen Room
Stayed in Sep 2024
Couples
12 review
5.0/5
Outstanding
Posted on Nov 5, 2024
Good hotel for late arrival or early departure. Breakfast was good. If you don't speak English it is a bit hard to get the free shuttle.
Response from Property: Dear valued guests, thank you very much for your positive review of our hotel. We will continue to strive to live up to your high expectations. Once again, thank you for your affirmation of our hotel, and we look forward to your return visit. Wishing you a pleasant journey!
marknpam
Superior Queen Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 16, 2024
We had a very nice stay. The staff was very accommodating and helpful. They were also very friendly. It would be helpful if in the future someone would be able to speak English.
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
CHLiew
Superior Queen Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Polite and fast service at the front desk. Room is clean and comfortable.
Response from Property: Dear valued guests, thank you very much for your positive review of our hotel. We will continue to strive to live up to your high expectations. Once again, thank you for your affirmation of our hotel, and we look forward to your return visit. Wishing you a pleasant journey!
JamesHarris
Business Queen Room
Stayed in Jan 2024
Solo travelers
28 review
4.7/5
Amazing
Posted on May 5, 2024
I booked this hotel very last minute after my connecting flight was delayed and I didn’t fancy spending the night in the airport. Despite only sleeping here for about 4 hours, I was pleasantly surprised. The room was spacious, bed comfortable, water pressure and temperature good and wifi fast…what more could you ask for in a hotel? The hotel was helpful when I contacted them by WeChat and advised me where to wait for the free hotel shuttle bus. It’s less than a ten minute drive to the hotel from the airport, but I did have to wait about fifteen minutes to be picked up. Check-in may be the fastest I’ve ever had as a foreigner anywhere in China! I will definitely choose here again if I have a long layover in Guangzhou.
Response from Property: Dear customer, hello! Thank you for choosing and checking in, and providing feedback on your stay experience. We apologize for not providing you with a 100% stay experience. We will definitely improve and strengthen our work in a timely manner. Thank you again for your stay, and we look forward to choosing our hotel again next time. Wishing you a happy life!
KirstenHern
Business 2-bed Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 8, 2024
The room was spacious and clean. There’s a robot who delivered food in our room. The hotel transfer was on time. I really liked my stay in this hotel.
Response from Property: [24-hour free pick up, drop off one hour] Dear guest: Hello, thank you for your comments! The hotel advocates "heart service", we are trying to find the opportunity to provide you with service, to provide you with a more satisfactory, more comfortable rest environment! Starway Hotel looks forward to seeing you again
Tan Nam Bee
Family-friendly Family Room
Stayed in May 2024
Family
8 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The front desks service is excellent. The hotel has interesting robotic room service. Modern ambience and the breakfast is good. A plus point is the laundry services provided with washing and drying. Thumbs up 👍👍👍❣️
Response from Property: Dear guest: Hello, thank you for your comments!In order to provide you with better service experience "the hotel provides 24-hour free shuttle service" and has 24 front desk staff to serve you all day long, if you need how to call the hotel front desk! looks forward to your visit again!