Guest User
May 3, 2024
The front desk was not always staffed, so we were given a password to enter the room by ourselves. But who would have thought that the password was changed when we went out for dinner halfway through our stay, without any notice.
This sudden situation really made us at a loss, and we hurriedly tried to contact the front desk, but there was no one there, and no one answered the phone. Now we couldn't get into the room we paid for, so we had to wait outside the door, which wasted time and ruined our good mood.
To be honest, I was really disappointed. How bad is the management and service of this hotel if they can't even handle such a basic thing as staying in a room. Isn't the hotel's business supposed to satisfy guests? This bad thing really put a big question mark on their customer service and emergency measures.
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