COUNTRY GARDEN HOLIDAY HOTELS Hotels in Guangzhou

Subject: Exceptional Service from Reservation Agent Ms. Li Impressed Me Dear Guangzhou Jianguo Hotel Team, I am delighted to have the opportunity to express my sincere appreciation for the excellent service provided by your hotel staff, especially the outstanding performance of your reservation agent, Ms. Li. From the moment I first contacted the hotel's reservation department, Ms. Li demonstrated a professional, passionate, and patient attitude in serving me. She carefully listened to my needs and patiently answered all of my questions. Her exceptional communication skills helped me smoothly complete the reservation process. When I arrived at the hotel, Ms. Li once again welcomed me with a warm and friendly demeanor. She ensured that the most suitable room was prepared for me and facilitated my check-in seamlessly. Throughout my stay, Ms. Li remained attentive to my needs and provided exceptionally thoughtful service. Ms. Li's professionalism and service enthusiasm deeply impressed me. She not only possesses outstanding work skills but also showcases genuine care for the guests. This level of service made me feel respected and valued, leaving me with an unforgettable hotel experience. I sincerely hope to visit Guangzhou Jianguo Hotel again and experience the exceptional service from Ms. Li and your dedicated team. Please convey my gratitude to Ms. Li and all the staff members who served me, as they are undoubtedly industry benchmarks. Thank you again, and I wish you continued success and prosperity!

An excellent hotel, has absolutely everything a weary traveler needs! The service at the reception was smooth and efficient. Our room was cozy, comfortable, imeccably clean and had all the facilities a traveler might expect. The bed was comfy, both the room and the bathroom were large and, to top it all, we had an excellent window view of Tianhe skyscrapers. The Canton Tower was also visible from the window. The breakfast was sumptous, catering to both European and Asian tastes. The level of service at the French restaurant was outstanding and the food yummi. Considering the level of service and comfort, we found the hotel to be good value. There is plenty of restuarants and stores outside the hotel and an attractive bar downstairs. Would highly recommend this hotel to any guests, both European and Asian!

Very happy with my stay, the staff were very helpful and nice. Everything was top notch. Room service was great.

Stayed with my wife and 9 month old daughter for x 2 nights. Breakfast was excellent- server brought us hot drinks straight away each morning and there was a huge selection of food. We also had an evening meal on the 2nd floor restaurant and the food was very good quality. Room spacious and clean with a very comfortable bed. Well equipped gym with Technogym cardio and good range of free weights. Only downside was the hotel doors making loud noise when closing. Friendly, helpful staff- would stay again.

I cannot praise Fraser Suites Guangzhou enough—it was, without a doubt, one of the best hotel experience I’ve had. From the moment I arrived, the staff went above and beyond to make me feel welcome. They were incredibly kind, attentive, and always ready to assist with a smile. The rooms were spacious, clean, and beautifully designed, offering everything I needed for a comfortable and luxurious stay. Additionally, the hotel’s location is perfect—it’s conveniently close to shopping malls, restaurants, and eateries, making it easy to explore the city. I will absolutely stay here again on my next trip to Guangzhou. I highly recommend it to anyone visiting the city.

Stayed in Hilton Guangzhou for 3nights. Checked in was smoothly done & given an upgrade of room due to reserved room not ready when there at about 2pm. Room was spacious and clean. Daily cleaned up were done nicely and happy to return to room in late afternoon with fresh condition space. However, was encountered with a not helpful lobby staff when had an issue with our Didi ride booking, Maybe he could not understand our Chinese words and ignored us. Luckily, another lobby staff approached us and managed to get our ride booking done successfully. Hotel location wise is convenient as there are some small restaurant eataries and shopping mall nearby. Hotel breakfast was good which we reserved on our last day stay. There were a wide spread of local & international food which we enjoyed. Overall, had a good 3nights stay at Hilton. Thank you to all staffs concerned that made our stay a pleasant one:)

had a connecting room which is very good for family. buffet breakfast was good too. though variety is limited and does not change much daily, the taste is good and love the range of fresh bakeries everyday. they allow take aways too if you rush for time. the only improvement needed would be for the hotel Concierge staffs to be friendlier and more helpful.

Outstanding Stay at Sheraton Guangzhou Hotel I recently stayed at the Sheraton Guangzhou Hotel, and it exceeded all my expectations. From the moment I arrived, the service was impeccable. The staff were friendly, attentive, and went out of their way to ensure my stay was comfortable and enjoyable. The room was spacious, clean, and well-equipped with modern amenities. The bed was incredibly comfortable, ensuring a great night's sleep, and the view of the city skyline from the window was breathtaking. The hotel's location is unbeatable – right in the heart of Tianhe District, making it convenient for shopping, dining, and exploring the city. Being connected to a large shopping mall and near the metro station made getting around effortless. The dining options were excellent, with a wide variety of delicious dishes to choose from. Breakfast was a highlight – the buffet had an impressive selection catering to both local and international tastes. The facilities were top-notch, from the well-equipped gym to the relaxing outdoor pool. Every detail was carefully thought out, making the hotel a perfect choice for both business and leisure travelers. I highly recommend the Sheraton Guangzhou Hotel to anyone visiting the city. It combines luxury, convenience, and exceptional service to create a truly memorable experience. I will definitely be returning on my next trip to Guangzhou!

The location is very excellent, close to the metro station, markets and international restaurants. The staff are friendly, the room is good but needs attention to cleanliness. You can see dust in the corners and the bathroom doors are not clean at the top.