Ascott Hotels in Guangzhou

Subject: Exceptional Service from Reservation Agent Ms. Li Impressed Me Dear Guangzhou Jianguo Hotel Team, I am delighted to have the opportunity to express my sincere appreciation for the excellent service provided by your hotel staff, especially the outstanding performance of your reservation agent, Ms. Li. From the moment I first contacted the hotel's reservation department, Ms. Li demonstrated a professional, passionate, and patient attitude in serving me. She carefully listened to my needs and patiently answered all of my questions. Her exceptional communication skills helped me smoothly complete the reservation process. When I arrived at the hotel, Ms. Li once again welcomed me with a warm and friendly demeanor. She ensured that the most suitable room was prepared for me and facilitated my check-in seamlessly. Throughout my stay, Ms. Li remained attentive to my needs and provided exceptionally thoughtful service. Ms. Li's professionalism and service enthusiasm deeply impressed me. She not only possesses outstanding work skills but also showcases genuine care for the guests. This level of service made me feel respected and valued, leaving me with an unforgettable hotel experience. I sincerely hope to visit Guangzhou Jianguo Hotel again and experience the exceptional service from Ms. Li and your dedicated team. Please convey my gratitude to Ms. Li and all the staff members who served me, as they are undoubtedly industry benchmarks. Thank you again, and I wish you continued success and prosperity!

For us, simply the best hotel in Guangzhou. Understated, professional service, in a wonderful location with truly great staff. The breakfast is delicious and best of all... the magnificent views from all the rooms in the hotel. Simply unbeatable! We always return to this hotel when we are in Guangzhou!

Very happy with my stay, the staff were very helpful and nice. Everything was top notch. Room service was great.

Our experience at Westin GZ was great. It started off a bit dicey as the room temperature was too high. It was at a constant 24.6C. Also, the shower was intermittently hot and cold. However, upon raising the issues with Michael Zheng at the front desk, he was very apologetic and made it up by changing our rooms to one that he had personally checked to be within our comfort zone (approx. 21C). Westin is a high end hotel which will never be without issues just like any hotels in the world no matter its prestige. As such, it is still one of my hotels of choice and I won’t hesitate to stay at Westin GZ again. In fact, I’m planning a trip in April 2025 and I’ll be booking this place again. Thanks again for the hospitality, Michael and Westin!

Pro: Good location. Near to many shopping malls with walking distance. Hotel is right above Wan Ling Hui hotel. Near to Canton tower. Service is good and room is clean. Cons: If want to go to Beijing road by train will take 30min with more than 2 transits but by cab is 15min during off peak hour.

Location is about 10min walk from metro / train station. The hotel provides free shuttle service to/from Guangzhou East station until certain timing. Otherwise can get a ride hailing if find the walk. This is a slightly quieter area of Tianhe. Room is spacious & clean. Service is very good. The staff were very helpful. I like to commend on good service by customer relation Vicky who helped us with restaurant booking.