3-Star Hotels in Guadalajara

I have been coming here at least three times a year for the past four years. And I have basically given up any hope of this hotel improving. In fact it seems to be getting worse and worse each year I will explain: First is with disability support. They have an underground garage with a very slight ramp up to elevators to take you to your room, yet the only handicap spots available are outside where you have to go up along fairly steep ramp to get into the hotel being open to the elements whether it is strong winds or pouring rains. While able bodied people are able to park underground in the garage with no issue. There are two parking spots beside the entrance I have repeatedly asked the hotel manager to kindly label those for accessible guests because it allows doors to open wide and wheelchairs to come out or for those with mobility issues but most of all people do not have to walk a long way to get into the hotel that have special needs. I’ve spoken to the manager directly three times, sitting down with him in the hotel lobby and he played he smiled and says will look into it and has done absolutely nothing. I am ashamed and disgusted in his behavior and lack of caring towards his customers, especially a repeat customer over many years that his staff have gotten to know quite well. The parking spots are quite small and you can tell downstairs to look at any pick up truck or SUV that is basically touching both lines and they have no way to open a door without banging the other car and everyone is trying to park on one side of the line to allow others some space… While the two spaces at the entrance enjoy the luxury of all the space they want and it is always taken up by able-bodied people forcing those with disabilities to find other alternatives. After 9 PM you basically cannot get any space in the underground covered garage and have to park outside if you can find a space . In this day and age when everyone is doing all they can to make their properties more inclusive and welcoming to everybody of all genders orientations and abilities… The velvet hotel is still sitting back in the 1990s and is not doing anything to improve its image or reputation as a supporter of people with different needs. They are very happy to take your money but do absolutely nothing to accommodate you. Speaking of the staff… But I first started coming a hotel offered services in three languages. When I arrived several nights ago not one person in the evening could speak English. I fully support that everybody coming to Mexico should be learning a little bit of Spanish… And I can have a basic conversation however I still need help with words and trying to get through any ideas when I was checking was very frustrating to the point of simply just walking away because I wasn’t getting anywhere. It seems like every time I come here every few months they are many new staff here and more staff have gone. One of the few remaining long time staff members, Miriam is still

I was very disappointed with my stay. The room was small, dark and depressing. It was an interior room with the window facing the lobby and not outside. The room smelled strong of mold and paint. The toilet Handel was broken. Most of the wood flood was warped and bubbled from clearly having been flooded at some point. I asked the front desk to change to an exterior room but they said none with a king sized bed were available. It was very noisy and every sound from the hallway echoed throughout out the room. I believe the was some sports team staying there and it was hard to sleep with kids running through the hall from room to room, shouting, and slamming doors constantly! I will not stay there again and recommend other nearby hotels that cost less!

Fortunately, we only stayed for 2 nights. The first one, we had dinner at the hotel’s restaurant. I ordered a club sandwich (which was the priciest sandwich on the menu) and it came with like singles yellow cheese. If you’re going to use that, don’t charge like you’re using real cheese. The next morning, the service at breakfast was terrible. Also, the food took forever and it wasn’t tasty at all. The next day, when we arrived in the afternoon, the card keys weren’t working. I had to go to the lobby where there was a line because apparently everyone in the hotel was having the same problem. They fixed it and later, that same night, it stopped working again. The room was ok and the facilities were clean. So if you can avoid the food, the service and don’t mind a few trips to the lobby to get your card key fixed, this hotel might work for you.

This pretentious hotel is all show, no go. Only in an alternate reality can this be a 4-star hotel! Yes, the facade is impressive, and the lobby with the working elevator are nice. But once you get to your double room, you realize it's a dark, and musty, cave-like space with no fresh air because the only window faces an inner courtyard that is covered. There is mold on the stucco ceiling (see the dark spots in the attached photo, sorry for the resolution). The bathroom is so cramped you cannot use the toilet with the way the garbage bin was placed by the careless cleaning staff (see attached photos). Speaking of the cleaning staff, I found a long, dark hair on the bed sheets (photo attached), definitely the wrong length and color to be mine. The worst issue I encountered beside the fact I felt like I was suffocating from the lack of fresh air, was that the shower wouldn't drain properly, and you'd end up standing in filthy water. There was very little toilet paper provided (less than half roll) and by the time I was out, it was too late and inconvenient to go down at reception and ask for more. While I was there, there were hardly any other guests in the hotel, so it was relatively quiet, but every small noise is amplified by the architectural design of having an inner courtyard covered (in Morocco, the same architecture has the inner courtyard uncovered, so the air and noise are not trapped). You could also hear the church bells, and traffic noises. The A/C works, but it's limited by central WiFi controls, and I froze during the January night I was there, with no blanket other than a polyesther bed spread. After only one night, I couldn't wait to get out of there! There is a central hostel that literally offers better amenities than this so-called 4-stars hotel (you can look for my reviews to find out which one). The best thing this hotel offers is luggage storage: it's safe, and they give you a ticket, so it's more secure. The staff was nice enough, especially Gloria at the reception desk, who is kind and helpful. IMPORTANT NOTE: The rating of this hotel here is skewed by the numerous 5-star reviews for the famous Cathedral ”Santiago de Compostela” in Spain, placed in the WRONG listing!

The hotel is very nice, clean and locally convenient to many must see places in the area. The hotel is within walking distance of the subway/trolley, banks, mercados, plazas, restaurants and more. The hotel concierges were extremely helpful, knowledgeable and friendly. Danny was our concierge. The hotels bar area is a must if you’re looking for a mellow hangout area to drink with your party. Room service is quick and efficient. They offer a really nice breakfast buffet with many options. The only personal down side was that our rooms outlets were confusing. We had to charge our phones and portable chargers in the bathroom every night, the outlet next to the bedroom wouldn’t charge our phones but would charge our watches and other small appliances.

It looks a lot better in person than it does on their website. It was walking distance from the Historic Center which is where the Cathedrals are located. Great customer service. The food was okay.,but I wouldn't choose to eat there again. But overall my experience was fantastic.

Checking out today, been here 9 days. Nice hotel, my room was very nice. No fridge but when I asked at the front desk they brought one to my room. Wifi works well, about 20 d/l but had no issues streaming or using voip. I think a 50” tv built into the wall, mostly Mexican channels but CNN, Fox News, BBC news and one ESPN in English. Location is good with OXXO on the corner. Across the street from Revolution Park. Mibici bikes a few doors down from hotel. I would stay here again!

Stayed here for one week in September 2020, in a Jacuzzi suite. We found the hotel to be a wonderful place to stay..... Location on a busy street was not a problem for noise. Short walk to Centro Historico, and a quick Uber to everywhere else we went. Room was large, clean and well appointed. Jacuzzi worked well. Cleaning staff were very nice. Due to COVID, the protocols were well explained and the hotel was efficient in handling people coming in and out. Front desk staff were friendly. The Bar/Restaurant was quiet, great service, food was not the greatest but it was not bad.... I give it a 6.5 to 7 All in all... highly recommend this hotel.... price is competitive with other places.

Travel in November 2019 in a family plan, rooms are spacious and clean, friendly staff but their only bad point is the location, the center area where you are located is nothing safe, It is about two squares from the catedral walking you get easily, but I recommend that if you go to the hotel walking during your stay, do it at good time, passing 9 pm is a lonely and unsafe place. The breakfast buffet is bad, it has no great variety of dishes, I think it can improve.

This is a truly great place , top of list the staff are great bunch of lovely people.The cost was amazing so reasonable,lovely garden miniature orange tree right out side the door,flowers and swimming pool. It took a bit to get our bearings but once you do its very central and guess what the hotel taxi was clean , courteous and a great driver so use him if you are at all worried.. Good restaurant excellent staff and menu and great hot coffee