We booked for a special anniversary weekend in a Deluxe King room, having stayed previously at the hotel. We arrived after 5pm and the Porter organised our luggage to our room and the parking of our car, all in a welcoming pleasant manner, a good start. We went up to our room and the porter put the luggage in the room and wished us a happy stay. Nice touch, anniverary card and four macrons in the room, thank you. The room was nothing like we had previously experienced, it was cramped and dominated by a huge TV in front of the bed. Deluxe it was not, it was tired and lack lustre and would have benefitted from a deep clean. The bathroom was of a good size but the toiletries are not quality, they were not replenished during our two night stay, so take your own as one small shower gel will not suffice for two adults. The view was over the fountain where all the cars arrive and depart, not at all private. Felt quite dissapointed. Making the most of it we ate supper in The Duel and the Sun (golf club) on the first night which is more pub grub - prawn cocktail, fish cakes to start followed by two perfectly cooked steaks, lovely. On return to our room it was hot and stuffy so we put on the fan/airconditioning which was so noisy and was like water running loudly all night, some serious maintenance required. The next morning breakfast was haphazard as not enough tables set for all the guests, some having to wait for others to finish. Breakfast was okay but staff run off their feet as not enough on to cope with number of guests, this is a management problem. The standard of the breakfast products were not as good as previously experienced, sadly. After breakfast we met housekeeping on our corridor and asked if we could please have another bottle of still water in our room, room number provided, but sadly this never happened. Dinner was booked for the 1906 restaurant on the Saturday evening. I had asked reception in the morning, if we could please have a table by the window as it was our anniverary and they said they would pass our request, sadly this did not happen either. We had a table by the door. The chefs introduction was a demi tasse of broccoli veloutte which was tepid. Next Fire Alarms and everyone had to evacuate the building, it was freezing but we understand the necessity. It was 10 minutes later back in the restaurant, frozen and then waited 25 minutes for prawn and crab cocktail and goats cheese and beetroot - they were okay but nothing special. Then waited 40 minutes for overcooked duck and lemon sole . This is some of the worst food we have had in a long time and certainly no way 5 star. There was a wedding on the same evening and sadly not enough staff to cope with demand. When we paid our bill, we brought the above comments to the receptionist attention, she said she was sorry and would pass on our comments to the relavent parties. This stay was not worth what we paid and the 1906 is not a 5 star dinning experience and i
Outstanding
41 Reviews