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We had a great 2 night stay in the Knockdolian suite at Glenapp Castle. The Christmas decorations, particularly the fresh flowers and orchid arrangements, throughout the hotel were outstanding! We were blessed with 2 beautiful winter days and even in the depth of a cold December the Castle grounds were so inviting and interesting to explore. We would love to return in the Spring and dine in the Azalea glass house restaurant with the log burning stoves on! The discreet friendly service made it very relaxing and comfortable, with wonderful breakfasts and a 7 course tasting menu enhanced by excellent wines. Altogether it was a great pleasure to stay here with the added convenience of on-site electric car charging. We fully enjoyed our memorable experience of Glenapp.

Fantastic hotel and owners, Paul was great to deal with and the food was beautiful, room 8 was clean and tidy and the bed and duvet wonderful, we both had a great night's sleep. The room is at the top and has a wonderful view. Had a walk round the town, few pubs and cafes. We will be back

We were staying in a 6 bed villa for two nights. Check-in was swift, efficient and very helpful. Pre arrival communication was excellent. After an excellent spa treatment we went for afternoon tea. We were ushered to 1906 where a table was set up for us (nice touch). On asking for our names, the staff member took an internal call and the four of us are standing there like total plums for a couple of minutes until he finishes the call. The correct course of action is to take us to the table then deal with any calls. Trip to the pool the next day was great apart from people filming on their mobiles. I don’t fancy appearing on a random Tik Tok or whatever they were doing, nor does my teenage daughter. Why are mobiles even allowed poolside? Be prepared for guests filming or talking loudly (on speaker) as you try to relax. We had a lovely meal in our villa, then called for transport to the hotel just before 9pm, whilst others in our party decided to walk up. (Note you can have food sent to the villas, and the menu looked good). We were told the service was busy shuttling guests from the clubhouse, fair enough, however we sat for 30 mins, phoned back, and a “no Operator available” message popped up. We gave up and walked, informing reception when we finally arrived they could cancel our transport, which was obviously not coming anytime soon. We would have appreciated a call back to tell us to hang tight or that there were further significant delays. We could see the shuttle bus parked up at the clubhouse as we walked up to the hotel, waiting on guests who were taking their time in coming out. We ordered our drinks, then waited a further 20 mins to receive them, as apparently the bar was short staffed. We finally got to enjoy our after dinner drinks, served in the nice lounge area, an HOUR after calling for transport. Breakfasts are very good, and overall the staff were super friendly. The customer service in some areas needs work.