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Top rated hotels in Ghent

Novotel Gent Centrum
4/573 Reviews
A very disappointing stay at Novotel Centrum. Pros - Location. You can't get a better location. Close to everything including lots of eateries at your doorstep. Cons: Customer service - the customer service was the worst I've experienced in a long time. The staff were disinterested and rude. We checked in and I came down to advise that there were no baby beds in the room even though we had requested them well in advance and in all correspondence with the hotel before arriving. I was greeted with 'Hi, are you checking in' by the same person who checked me in no more than five minutes earlier. I would have accepted this but it happened again the next time I approached the reception desk. It was not a busy period for the hotel. I was rudely told off for asking again when I came downstairs to double check a second baby bed was indeed coming as only one had been delivered to the room in the time between first enquiring. I also made another enquiry during our stay and the staff member said they would provide me the answer but never got back to me. Room The room itself was dark and very old. I didn't want to spend any time in there. The rooms haven't been updated for a very long time and due to this the room felt dusty and not very clean. When the baby beds did arrive, one was in good condition and the other was in a terrible state. The material keeping the bed together was ripped in a number of places and the mattress itself was basically split in half due to being folded up so many times. I understand that baby beds are complementary, but this was not acceptable. When the rooms were cleaned, they only did a very surface level clean. Things weren't replaced and not all the rubbish was collected. Amenities We paid for breakfast and there were enough options. The bar had a good selection of Belgium beers on offer. There is a swimming pool outside that looks maintained but there is no safety fence around it so if you're outside in the bar area or in fact anywhere in the entrance area of the hotel you have to watch your children as they may accidentally walk into the pool.
Pillows Grand Boutique Hotel Reylof Ghent
4.6/5109 Reviews
Very nice hotel in the centre of Gent. Building in classical style with modern elements. Great breakfast buffet with careful service. Check-in was ok, check-in time at 15:00 unfortunately was not complied with. But we have been pleasantly upgraded, so waiting has been worth it. Most beautiful are the rooms with balcony to the indoor courtyard. The restaurant had closed. The drinks in the indoor courtyard were very good, the service in the evening a little slow. You are quickly walking from the hotel in the historic city centre. Gym and pool small but maintained. A great hotel in general.
Ghent Marriott Hotel
4.5/5117 Reviews
The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.
Hotel Astoria Gent
4.3/544 Reviews
We have stayed in Gent many times as we have family nearby. I can honestly say this was one of the nicest hotels we’ve stayed in. We arrived late so was given an access code to enter and our key was waiting for us. Gorgeous room despite being across from the railway track we didn’t hear a thing. We visited the honesty bar/snacks which was nice for a nightcap. We would most definitely 💯 stay here again. Thank you 😊
Ghent River Hotel
3.9/546 Reviews
My wife selected this hotel in Ghent after researching a lot of places. The worst part about this place is finding it. We drove past it because we did not notice the sign. We had initial concerns if we made a bad choice, but after seeing the room and the rest the hotel offered, we were quite pleased. The place is run by a lovely Belgian woman and a Kurdish gentleman. They were both very helpful at all times. Our room was very cozy with a river view. The hotel has a small bar, a sitting area, and a wonderful garden. It also has a spa/gym, but I never checked this out. They don't have parking, but they will assist you in finding it or offering valet service. The breakfast was very good with eggs, salmon, cheese, and so much more. All in all, we are glad we chose this place as my photos should show all it has to offer.
NH Gent Belfort
4.1/5108 Reviews
Yes, I wanted to live in the postman hotel. I booked it early because I was a little worried when I came to NH. The result was unexpectedly good. The room was also large. The service staff was also warm. The facilities were convenient. It was really good. It felt like a bigger hotel in Ghent. No problem 👍

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Local Travel Info

Number of Hotels24
Number of Reviews1,434
Highest PriceNZD 2,116
Lowest PriceNZD 133
Average Price (Weekdays)NZD 368
Average Price (Weekends)NZD 453