Hotels Near Gravensteen in Ghent

The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.

The location is very good, right in the city center. The hotel is a bit old but well maintained. The staff are very welcoming. Breakfast a la carte is 24 euros, which is not bad.

We discovered bed bugs on the sheets in room 33. The hotel staff moved us to another room, but this room (50) also showed signs of bed bugs with blood stains on the sheets, and it was not adequately cleaned. Therefore we were forced to find alternative accommodation at 3am. They only offered a one night refund out of three, which was unacceptable given the severity of the situation. The handling of this situation by the manager Pascal De Gryse and receptionist Neel was beyond poor, they did not seem to care at all or take any responsibility for this situation. I would not recommend staying at this hotel due to the serious health and safety issues and the inadequate response from the management.

The service attitude at the hotel front desk is super serious! We got to the airport early in the morning! There are staff waiting for you! The entire hotel has complete facilities and leisure facilities! There are two breakfasts! It tastes good! But luggage storage costs 2 euros! There is a bus stop nearby!

The hotel as a whole is pretty good. It is far from the city center, and there is nothing to go shopping around. In front of the city is IKEA, on the left is a light rail station, and there are bus stops nearby. You can buy a card at the front desk of the hotel, and sell it at the same price as outside. travel is also more convenient.

Annex room well appointed, but a couple of tiny issues. Great shower, but nowhere to ,place toiletries. Those supplied were probably good quality, but we prefer to use our own, and nowhere to put them but on the floor. Lots of lighting points, but still areas which remained somewhat dark. A great ” desk ” area, but no lighting at all there, and no power point - difficult for those who need to work. Otherwise good. Very quiet, comfortable beds and bedding. Liked the fact there was an opening window to the outside, useful to cool the room down. Very good breakfast, and excellent personnel throughout. All in all, good stay.

A fantastic experience. Beautiful, trendy, warm interior. Everyone spontaneously and friendly. I even got help to lift my bag in the car. The *****ni 😋😋. Breakfast was careful and delicious! Rooms with a good and large bed! I'd like to come back here !!!

Booked this hotel for a stop over before we headed home to England. The staff are very welcoming and will go out of their way to help you with anything. Parking is just a short walk away and very convenient. The rooms are small, very clean and have everything you need, even air con, hair dryers and shower products. The beds are so cosy and the rooms have extra pillows if required. It's in a perfect location and you have no noise disturbance through the night.

I travel a lot around the world and every time I Learn a lot. But stay at Fletcher Hotels is a learning experiences right from entry to exit. We arrived around 2.00 PM and after identification / verification were curtly told that the rooms would be ready only by 3PM and need to wait. When we said we have two wheelchair personnel, the front desk did say that we need to take the rear entrance or a ramp where you press a switch and we open the gate et al., for a new nee like us we’re in dark and was running around and finally found out and came up the ramp. If Some One could have come out and guided or atleast explained little MorenClearly We chose to lunch and exactly at 3.05PM were given the rooms with a clear instruction that we need to vacate the room by 11.00 AM sharp on 30Jun and Any late stay would be charged… The rooms were just adequately designed to sleep three in junior suite with an extra bed. But we’re finding it extremely difficult to manoeuvre the wheel chair inside the room. It’s not suitable for any challenged persons. One can’t easily get in and out of bed. Even the balcony being in triangular shape, there’s no legroom to move around even for one person with two garden chairs thrown in there. But the sea view is fantastic and can enjoy it behind the glass window from the room. Infact that was a good pastime for MOM who was engrossed in the heavy traffic of ships moving around. Also the water levels receding and hitting shores at high tides, jelly fishes getting washed away being Savoured by seagulls are sight to see. Breakfast is very ordinary and repetitive. But here again we learnt that irrespective of whether in the hall finishing your breakfast or not, sharp 10.30 it shuts down and cleaners take over. The chef too very professionally told that if you want hot water, please ask in the bar. So for the next few days we went in early and got out by 10.30 Well the breakfast was nothing too exciting and / or expecting to walk in. The sausages were too hard and salty. But evening host JACOM was very hospitable and showed a personal connection in making customers happy with a pleasant countenance . For any organization to be successful it’s the people on ground who matter and here’s one JACOM🤝 In the rooms, the soap kept in the shower is HAND WASH. Not sure whether this could be used for body and hair. But didn’t dare to ask the people there and bought soaps from outside and used it. On vacating day, we pleasantly had the surprise with the front office ROSE who was very affable and even granted us to check out a bit leisurely around 11.30. But we checked out by 11.00 itself. She even called taxi services but proved to be too costly and we made alternative arrangements. But definitely Rose made us forget the inconveniences we faced here.