Windmill Upon Hills Premium Suites Genting Highland

The prime location provides easy access to amenities and attractions. Guests appreciate the comfortable beds, cozy balcony, cleanliness, and pleasant atmosphere, making it suitable for families.

poor service i want to solve problem their just indifferent the window in toilet can see someone walk over after many complain just apply sticker for me and the wall light wont light up even wires cut also the bed quilt very dirty

Location is good. Walking distance from a lot of food and convenience stores and there's no need to go all the way up to the mountain top. However, the cleanliness needs to be greatly improved. There were many cobwebs and spiders in the rooms. The sofa has a lot of stains as well as one of the bed sheets. Front desk service needs improvement as the 3pm check-in queue was roughly 30-40 minutes. Front desk staff are not very helpful as they are unaware of any of the hotel's facilities, events or amenities. Check-out was another disaster as the wait for the lift was on average 45 minutes. If you book the mountain room, there's a main stretch of road where much of the road noise can be heard all night. If you book the city view, you have to deal with the on going construction noise nearby. You're expected to keep the place clean and dispose of any garbage at the refuse room, but they didn't provide any garbage bags. Overall, its decent for a casual stay - a bed to sleep on, hot water to shower, small kitchen to cook instant noodles if you need to, free parking for hotel guests - but don't expect much else. No comment on the facilities as I didn't use them.