LeeSharon
October 25, 2024
Check-in with the front desk staff and asked if Genting Rewards points can be accumulated, staff said yes and just need to present the card upon check-out. No receipt was issued for deposit made. Upon check-out, the other staff say need to have the receipt in order to refund the deposit. We said we do not have, staff was unhappy. They also said we cannot accumulate the points on Genting Rewards card as we made the booking through Trip.com. The problem was, the staff that did our check-in also knew we booked through trip.com but still said we could accumulate the points, why tell us a different response upon check-out. They issued us with souvenir in 2 boxes, but all were empty. We returned back the boxes to them and they apologized, gave us 2 boxes to close the loop. How insincere!