Premium Suites d'Lement at Genting Highlands

The spacious, comfortable rooms with quiet environment and amazing view were praised by families. Guests appreciated the helpful and fast-responding customer service, as well as the friendly hotel reception.

DO NOT BOOK WITH FLASH GROUP ABSOLUTELY TERRIBLE GUEST SERVICE AND ROOM STAYED IN 71305 AND FACED NUMEROUS ISSUES WILL BE 0 STARS IF CAN I DONT KNOW HOW THEY HAVE A RATING OF 3+/5 ISSUES FACED 1. 71304 and 71305 are connecting rooms but I could open the connecting door between 71304 and 71305 major red flag for security and safety and staff refused to change our room insisting that the door was sealed until I showed them the picture below and they came down to close the door used the furniture in the room to block the connecting door as we were paranoid about it being able to open when we first entered 2. aircon will auto switch off aft 30mins (reported and technician came to repair the following day) 3. only had 1 measly bottle of shower wash for 2 ppl for 3d2n stay requested for more and was told will be charged at rm5 per bottle???? 4. only had 1 hanger in the closet (reported and staff put 2 more the following day) 5. hinge of shower door was broken and falling apart you can see the screw that had dropped out on the fall safety hazard especially in the shower area shower door also could not be closed fully so water would spray out 6. the tap at the sink was loose and could be wiggled around (small issue but clearly shows lack of upkeep) 7. found an opened tea packet??? unhygienic af to leave it there 8. tv was not working at all no signal found 9. NO HOUSEKEEPING DESPITE BEING MENTIONED IN THE PROPERTY DESCRIPTION switched on the housekeeping light when we left but came back to see the room was not tidied up checked with FLASH GROUP and they said no housekeeping was provided?? if we want we could pay RM150 for 1 time cleaning???? we said ok don't need to clean but at least give us new towels since the old towels were already thrown on the floor as we thought there was housekeeping???? but no insisted on charging us RM60 for new towels???? ******* crazy company trying to milk money from their guests no sense of service or courtesy to at least provide us a change of towels for all the issues on the first day but no they decided that their company policy was more important than guest service I know they are quite a big company throughout Malaysia with many apartments but this will be the first and last time I'm booking with them Rather I recommend MagTree as a host; stayed with them previously on Genting and was good no issues

Off-side from everything else so it's a little troublesome to travel around. A little troublesome getting around in the hotel. If you're unlucky, the hotel lobby, hotel room and carpark is all 3 different tower so you will need to walk around up and down to get to it. The room is pretty much clean with water,fridge,tea,dental kit,vanity kit etc. jus that they should actually have soap+shampoo.