Genting Highlands Hotels with Breakfast

Perfect room, with a perfect view and very good hospitality. There are cafes, mini department store - like restaurants inside the hotel 🏨 Minus.. The area from this hotel is located not in a resort world area. About 3,4 km distance from Sky Avenue, you need to prepare extra cost for transportation to this hotel 🏨 but the cost of the hotel itself is cheaper. So, it's a good 🤝 deal to stay here :)

The only thing i would like to complaint is about their service. Please note i have been here before a couple of times. When i booked the same room as before, this time I have received a different room. I had to go all the way down to the lobby to solve this. I argued with a staff because i knew the room type as i have stayed before. The staff repeatedly said ”sorry maam, we are fully booked.” Classic reply from a receptionist. Then, a staff name Umi came and settle my issue in less than a minute. She looked backed into the records to find my last stay details. She then proceeded to give me the key card. Whats so difficult? Why are they trying to scam us by giving a smaller room? The next issue is regarding breakfast meal. Since i have booked without a breakfast, i then proceed at the counter to purchase breakfast. The staff told me to go up on level 5 to straight purchase at the restaurant. I went and i found they have increased the price and push the price for RM20 extra. I inquired and asked why is it so pricey than before. The staff told me about some quota system and he told me to go to lobby if i wanted cheaper. I was confused why would they sell a different price for in house guest for the same breakfast meal. I went down again n argued n they told me the same thing, after i showed the previous price and they agreed for me to pay the right amount. Imagine the hassle i have to go through because of their poor service. P/s: thanks to Ms Umi for dealing with the issue in less than a minute.

The counter staff was good. Help us to arrange our room near the exit area as we have two elderly people with legs problem. However, sound proof not good. As we can hear a lot of lorries are passed by especially after midnight. So most of us dint sleep well. Bathroom is clean. Water Shower was strong. Bed generally is clean. But red bolster got weird smell.

Very poor self service check-in process. There were no proper directions and guidance. Used the self check machines hoping to check in early, only to found out that all online bookings of hotels need to first Q up at the OTA line for the staff to input your ID in their booking system before you can do self check in. Total time spent waiting at the OTA Q is about 1 hr. Took a Q number of for service counter to help but they were 50 over people in-front of me. As I have child with me, decided to go for lunch. Came back at 3pm to do self check in and no keep showing no room available. Ended up I had to approach the service counter for help. As I have missed my Q number, I approached the supervisor but was told to wait at counter 10 which was not moving. As I saw counter 7 was cleared, I went up and was served by Miss Dyna. I appreciated her outstanding customer service. Knowing that I had booked 2 rooms, she straight away assigned adjoining rooms for me without asking. However, the first assigned rooms weren’t adjoining so we have to return back to counter and approach her. She apologised and re-assigned the rooms to us and this time is correct. Glad to serve by her which makes our day pleasant. As for the rooms, don’t expect too much. I was assigned to level 4 and facing another room windows. The floors weren’t clean as hair, dirt can still be found on floor, so we go to buy slippers. no wifi in the hotels and network in the rooms were poor. Despite having data roaming or even eSIM it was bad. The only plus point was easy accessible. Best to get better rooms if with children. The rooms photos should be updated as is misleading.

One of my most visited hotels in Genting, definitely is Scapes Hotel. I love the environment and lovely pool side dining area. The only thing that needs to be highlighted is the sound proof system.

Check-in with the front desk staff and asked if Genting Rewards points can be accumulated, staff said yes and just need to present the card upon check-out. No receipt was issued for deposit made. Upon check-out, the other staff say need to have the receipt in order to refund the deposit. We said we do not have, staff was unhappy. They also said we cannot accumulate the points on Genting Rewards card as we made the booking through Trip.com. The problem was, the staff that did our check-in also knew we booked through trip.com but still said we could accumulate the points, why tell us a different response upon check-out. They issued us with souvenir in 2 boxes, but all were empty. We returned back the boxes to them and they apologized, gave us 2 boxes to close the loop. How insincere!

planned a trip here for my birthday. booked like months ahead. when we got there, they gave us the wrong room. we booked the suite, but we were given a different room catagory. we were upset. contacted the hotel, they said the room we booked is non existent anymore. they have renovated. and that trip.com didn't update their website. we had to pay additional 600 in our local currency for us to get the room that's equivalent to our booking. like it or not. he had to pay coz we didn't have any room and it was already 7pm. reported this case to trip.com customer service (booking reference no ***********), took some time for them to investigate the case, but they were nice enough to refund the additional amount we paid the hotel. tq trip.com for your outstanding professionalism. certainly made up for the mess that weekend. the hotel stay was alright. we had a decent time. tq again guys

The resort looks neat and beautiful where is surrounded by vegetation. When the first time we drive to this resort, we were scared of where is quite an outskirt location. But not too bad is not that deep into drive-in is just about 5 min from that small little town. In fact, is a really convenient location which near to those shops from the little town They take the SOP seriously where they did maintain the social distancing, scan our My Sejahtera apps, and provide us the hand sanitizer. We were greeted by the guard who are very friendly and dedicated. The room in GRV was the great one, very huge like a suite room with wide space, beautiful view and the shower heater was working perfectly with high pressure. The receptionist by the name of Fazila (who work in this property for 3 years plus) who handle our check-in and check-out process was efficient with a courtesy maner and helpful. We will never forget of Fazila's hospitality that she demonstrated. Keep up the good work Fazila and her team.

The apartment is considered clean, with drinking fountains, well-equipped facilities, and free parking spaces (the parking lot in Genting is not cheap). Checking in to get the key is a bit cumbersome, you need to contact the person in charge to get the check-in guide in advance. The location is a bit remote, some distance from Genting Highlands Amusement Park & Casino, about 10-15 minutes by car (cannot walk). But it's at the highest point, and the view outside the room is beautiful!

Stayed only for one night. On arrival, it was an easy and quick check-in. Big and beautiful lobby area. Rooms are big and have a very comfortable bed. Bathrooms are large with seperate shower with rain shower and includes all toiletries. Good location, surrounded be restaurants and food places are in less than a minutes walk. Mall and cable car station just 10 minutes drive by car. Booked room only, so next day had to pay for breakfast and noticed it was a bit pricey. Overall. love the hotel and would definitely stay again.