R. da Quinta Calaça 1, Sao Martinho, Funchal, Madeira, 9004 -530, PortugalView Hotel Details
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Hotel Baia Azul Guest Reviews
4.5/5
Great
56 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(56)
Positive reviews(49)
Reviews with photos/video(8)
Guest User
Double Room with Mountain View
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 5, 2024
We really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!
Vadym
Double Room with Mountain View
Stayed in Feb 2024
Couples
20 review
4.7/5
Amazing
Posted on Apr 16, 2024
Hotel has great location, amazing view and pretty good rooms with balconies. The only thing is some problems with ventilation system in the kitchen so in lobby and in the main restaurant you can smell everything they cooked.
Guest User
Double or Twin Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 8, 2023
Great hotel
The room we booked was not the basic room as shown on your site, but when we arrived at the hotel they said it was due to the price. So paid 24 more for nothing.
Guest User
Double Room with Mountain View
Stayed in May 2022
Family
1 review
5.0/5
Outstanding
Posted on May 23, 2022
Excellent hotel with oustanding location, service and food. Perfect spot for a perfect vacation in Madeira.
Guest User
Double Room with Mountain View
Stayed in May 2024
Travel with friends
2 review
3.7/5
Posted on May 22, 2024
There is a balcony in the photo when booking, but in reality there is not. I am very disappointed. If there is no balcony, I will not consider this hotel! But other facilities and services are very good. You can listen to music and drink in the lounge or lobby at night, which is very atmospheric. The restaurant environment is very good, and you can have breakfast while looking at the sea. The food is also delicious, and the staff is very friendly.
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sérgio Joel oliveira
Double Room with Mountain View
Stayed in Sep 2023
Family
1 review
4.5/5
Great
Posted on Sep 9, 2023
Hotel well located very close to the center of Funchal.
Good facilities and availability of staff.
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Elias Kletter
Double Room with Mountain View
Stayed in Dec 2022
Couples
11 review
4.5/5
Great
Posted on Dec 7, 2022
Great big hotel. Lots of German pensioners. Very good location - on the ocean, next to a large shopping center Forum and Formosa beach. Bus 1 or 2 takes you to the center of Funchal in 12 minutes.
Breakfast is very varied, but queues for coffee after 8 am. Pass on the floor with stunning ocean views, you can sit outside.
Didn't like the pools - with a beautiful view, but shallow, waist-deep water everywhere. Only for children. Air conditioning only works for cooling - it was cold in the room.
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Juliana
Double Room with Mountain View
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 19, 2024
We liked everything, thank you!
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Melinda
Double Room with Mountain View
Stayed in Jun 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jul 4, 2022
A very clean, pleasant hotel.
Easy access to the swimming pool facing the sea.
Breakfast with a varied choice.
Very pleasant staff.
Comfortable bed and room.
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Dons1969
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 18, 2024
Where do I start from reception staff and entrance lobby stunning location and views. Wonderful ambience all around. Staff amazing friendly courteous friendly. Cleaning staff should feel proud spotless all around. Bedrooms beautifully decorated and super comfy beds. Air conditioning throughout. Beach towels supplied for use in hotel pool for duration of your stay. Mini bar in rooms reasonably priced too. Showers super hot and lovely pressure. Spa gorgeous and indoor pool and gym for workouts before leveda walks and delightful cuisine in and around Funchal itself. The family can't wait to come back amazing memories made. Thank you Ps if your room is mountain view be warned it faces very busy road and noisy.
6/7
Response from Property: Dear Guest, We would like to take this opportunity to thank you for your opinion and top rating. We are very pleased to know that our hotel and our team were able to fulfill your expectations. It would be a pleasure to welcome you back for a future stay. On behalf of the entire team, we would like to send you our best wishes. The Management Translated with DeepL.com (free version)
lindsayp216
Stayed in Aug 2024
Family
4.0/5
Very Good
Posted on Aug 11, 2024
I should start by saying this was the cleanest hotel I have ever stayed in and that is a massive plus point for me. The whole hotel was absolutely spotless. Check in was a bit difficult as they requested my hotel voucher from Jet2 even though they had our passports and could see we had a booking. In the end I had to locate it via the app and email it to the hotel. I’m not sure if this is a Jet2 thing or a hotel specific thing as this is the first time I’ve travelled with Jet2 or to Madeira, but I’ve never needed a printed voucher before? We paid for an upgrade to sea view and were allocated a room on floor 3, the balcony faced the sea but had a massive palm tree obstructing the sea view, which was a massive down point, this in my view should have been a partial sea view room. Great free bus service to Funchal, really easy to book and use. Breakfast was ok, ate lunch once at the pool bar and it was great. Didn’t eat in the hotel in the evening. The bar had a good menu and some nice cocktails, it was table service in the evening and was a bit slow when it was busy. One night they got our order completely wrong. All things considered I would stay here again but make sure if I paid for a sea view my room had a full sea view.
Response from Property: Dear Guest, We would like to thank you for taking the time to give us this honest feedback about your recent stay. We are pleased to know that the cleanliness, our bus service and our breakfast were excellent during your stay. Regarding the issue of the agency voucher, we would like to inform you that it is hotel policy to present it at check-in. As for the bar service, we regret the situation you mentioned and we will find out what happened. Concerning the view from your room, we are sorry it didn't meet your expectations. It was a great pleasure to welcome you and we hope to have you stay with us again in the near future. With our best regards, The Management
37gilliant
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 1, 2024
I can’t fault this lovely hotel. The rooms are spacious with very comfy beds. We had a fantastic sea view with a good sized balcony. The food is great whether you are at the breakfast or evening buffet or the Italian restaurant. The pool is fab with lots of beds that aren’t snatched early on. There is a sun deck/bar that has entertainment every night for a couple of hours. Staff are friendly and hard working. There are lots of shops, bars and restaurants nearby and the taxi to the city is only 9 Euro. Buses are frequent but busy and the hotel has a free shuttle bus at set times. This isn’t a particularly child friendly hotel which is why I chose it. It is really for families with older children or adults only. There are no children’s facilities.
Response from Property: Dear Guest, We would like to thank you to take your time and providing us with this honest feedback about your stay. The satisfaction of our guests is always our main concern. It was a great pleasure to welcome you and we hope to have you back with us in the near future. With our best regards, The Management
Wendy W
Stayed in Jul 2024
Solo travelers
5.0/5
Outstanding
Posted on Jul 17, 2024
This hotel I would rate 10/10. All the staff were lovely and very friendly, and the whole hotel was spotlessly clean and bright. The breakfast buffet was amazing, so much choice, catering for everyones needs. We went during the euros, my husband is a massive football fan and enjoyed the banter with the bar staff. Big shout out to the cleaning ladies who were all very friendly and lovely, and kept our rooms nice and clean daily. We celebrated our 30th wedding anniversary while there and the hotel made it special for us by leaving chocolate coated strawberries in our room with a selection of chocolates and a nice bottle of sparkling wine.
Response from Property: Dear Guest, Thank you for choosing Baía Azul Hotel for your holiday on the island of Madeira. We are delighted to know that all our staff, our breakfast service, the cleanliness of the rooms and the whole hotel were outstanding during your stay. Fulfilling our guests expectations is our main priority. Congratulations on your 30th wedding anniversary and on behalf of the whole team we wish you all the best. It would be a great pleasure to welcome you back on your next visit. With our best regards. The Management
Guest User
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 1, 2024
We stayed for a week B&B in room 929 which overlooks the road and car park which was noisy with the window open but fine when shut. It was very clean although we both found the bed uncomfortable. The breakfast was great, plenty of hot and cold choice, with passable bean to cup coffee and loads of seating. There isn’t much free parking at the front but there are plenty of spaces (paid and free) in the area if you don’t fancy the 10 euro underground car park charge. The hotel is in a lovely area, there’s a shopping centre nearby with a big Pingo Doce supermarket (with decent eat in or takeaway self service food), and lots of bars and restaurants. It’s about a 45 minute pleasant walk into Funchal but there is an infrequent courtesy bus. All the staff were friendly.
6/13
Response from Property: Dear Guest, We are very pleased to read your comment, which we thank you for. We would be delighted to welcome you once again to our hotel. With our best regards, The Management
Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 24, 2024
We stayed one week in this hotel and we are really impressed how good it is. It all starts with the check in, which was handled really quick by the qualified team. I need to highlight the Baia Azul Team because they were verry helpful. We booked the seaside room which is big enough for two suits cases and two persons. The room has a big wardrobe with a lot of storage room which is fantastic because we could pack our luggage completely out. I have been to hotels in a higher class in which is wardrobes weren’t so big. The seeside view is calming the mind and just wonderful. The hygiene of the rooms is also superb, nothing to complain about that. The food was good. There was a huge choice of different dishes. All in all: If I would come to Madeira again, I would book definitely Baia Azul again.