Guest User
April 11, 2025
*This is a long post. I hope it will be helpful for those who are considering staying here.
I stayed here for about two weeks for work, and it was one of the most disappointing hotels I've ever stayed at.
The first thing that surprised me was that there was no cleaning during my stay.
Towels were not changed unless I requested it.
If I wanted cleaning, it would cost an additional 3,000 yen each time, which is not very realistic for long-term guests.
And for me, who looked forward to coffee time every morning, the coffee issue was also quite stressful.
There was no coffee maker, so I had to boil water and make the instant coffee provided myself.
I could tolerate that, but after about a week it stopped being replenished, and when I asked the staff, they just brushed me off, saying, "We're out of it now."
It still wasn't replenished after that, so I ended up having to go to the convenience store to buy it myself.
I really wonder why they don't "apologetically" provide basic services when I'm paying to stay.
And the worst of all was the breakfast.
Even if you head to the dining room with a "time-specified" breakfast ticket (e.g. 7:30) given to you the day before, there is no staff there at the specified time.
There were many times when I had to stand there in the morning when I was in a hurry, which was very stressful.
The menu was the same every day, and it was clearly pre-prepared. White, solidified oil floated on the stew,
and the sausages looked like they had been there for a long time.
To be honest, it was hard to have this as my first meal of the morning.
(See photo: I don't want to judge it by its appearance, but it was so noticeable that I couldn't help it.)
The quality was unbelievable for a hotel that sells it as a "breakfast-included plan."
In the end, I ended up not using the breakfast at the end.
I also chose this hotel because I was looking forward to the spa and sauna, but I was informed on site that "swimsuits are mandatory," so I ended up not being able to use them.
I couldn't find any information about this in advance, and I chose it based on the general idea that it was a large bath that you can enter naked, so I was very disappointed.
However, the young staff at the front desk in the evening were friendly and helpful.
That was the only relief, but I strongly felt that the overall quality of service and management system needed to be fundamentally improved.
I stayed at this hotel because it was easily accessible from my workplace, but I would not recommend it for long-term stays or for those looking for comfort. There are many hotels where you can receive better service for the same price.
I strongly hope that things will improve in the future.
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