Mizuka Daimyo 6 - Unmanned Hotel -

The hotel was irresponsible and security was lacking. Our room was next to the terrace garden, which should not have been accessible as a common area. As there was construction, the garden could not be used during our stay due to safety issues. However, the hotel did not ensure the access door to the garden was locked. On the first night, other guests entered the garden at midnight to chat and smoke until 4am. When we asked the hotel for help, they claimed not to have seen anyone. They also did not address why the door did not lock or put up notices stating the garden was a private area. We requested an investigation and for the door to be locked the next day, allowing staff into our room for this. However, the hotel made excuses to have us close it ourselves, which we felt was irresponsible. They also promised a response but despite checking multiple times during our stay, I received nothing by checkout a week later. Please ensure proper safety and security measures are in place, even if the hotel is unmanned. Guests should not feel unsafe in their rooms or common areas.

We loved the location that many choices of restaurants/cafes and shopping could reach by walk. The washing machine is very useful so we don't need bring many clothes. It take 2-3 hours to finish the laundry. The room was too small for 4 people and we couldn't upgrade. It was difficult to chat with the tablet in the room, hard to type latin word, but agent trip.com were very helpful to manage our needs.