Kishu Railway Katase Enoshima Hotel

The experience was extremely poor. First of all, at 16:00 pm local time on July 23, we arrived at the main entrance of the hotel according to the navigation. The main entrance was not open and was blocked by an isolation pier. A Japanese elder told us to enter through a small door in the front. After entering, I went up to the third floor and saw the corridor directly. I checked Ctrip and it said it was a self-service check-in. Since it is a self-service check-in, it is always necessary to clearly explain how to operate and the hotel rules. After arriving, the key is in a hidden place. Contact the front desk. But none of the rooms on the third floor looked like the front desk. There was a place that said it was a place where you can change clothes after swimming. I didn't think about the gender. I just pushed the door and heard a cry from inside. I thought it was someone else's. Private rooms cannot be used casually in foreign countries. Then I called, but the people on the phone were in Japanese and English, so I simply used Youdao Dictionary to translate. I mean, I was already at the door, downstairs, and I didn’t know where the key was or which room it was. . Later I spoke English, help me, please tell me how to get my key and my room number. Please pick us up downstairs. The other side said, NO, NO. I don’t know if No didn’t understand or if he couldn’t come to pick him up. Anyway, we struggled there for nearly an hour. Later, a Chinese person added me on WeChat and said that he was a hotel partner and we were a family. The three of us were tired and hot, and a guest from upstairs happened to come down and asked him. She said it was in the small room by the stairs on the third floor, which solved the accommodation problem. Since this kind of self-service is self-service, it should be equipped with multiple languages, or you can directly place an order on Ctrip and write the room number. The door lock is a password lock, so that the room number and password can be searched directly on the page. After all the trouble, why is it self-service? In the end, the key is not taken manually. Since it is manual, why do you write about self-service? Is this torturing the Chinese people? A very bad accommodation experience. The beautiful scenery of Kamakura was completely ruined by this hotel. I don’t know what Ctrip thinks, and I don’t know how this kind of hotel was selected by Ctrip. Very bad

The room is quite big. Very close to Enoshima. not bad.