Guest User
January 31, 2023
I had booked a month in advance for one night, so I received an email from them with the confirmation. We arrive at the indicated arrival time and, given the absence of bells, we call the numbers indicated on the sign hanging on their gate. One of the two numbers doesn't work, while the other doesn't answer and, after 7 attempts, I try to write an email. Booking sends me an email in response saying that Gardenia's email address is no longer valid. Everything makes us think of a scam, so we call and book somewhere else. Half an hour after our various calls, Gardenia called us, asking us if we would therefore sleep with them or not and, when we said no, everything seemed ok. Instead they deducted my money, even though the payment was made at check in (never made) and they never gave it back to me, not even via booking.
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