Hotel Residencial Ilhabela

The location near the beach, restaurants, and supermarkets with convenient access to public transport is praised. Guests appreciate the varied and delicious breakfast options and the attentive and friendly staff.

When we arranged we found the room was filthy with old food all over the counter, the floor was covered in sand and the toilet obviously hadn't been cleaned. I went to the office and told them, so they sent a girl over who had a filthy dirty bucket of water that looked like she was using to clean floors with, and she used the same dirty rag to wipe the toilet down and wipe the kitchen counter off. The fridge and stove were discussing, they looked like they hadn't ever been cleaned, the matress on the bed was a piece of foam that was too small for the bed and was very uncomfortable. To top it off, we had paid extra when we booked for a large room and we were given a small room, but at this point it really didn't matter as we were not happy. Also there are no safes in the rooms, so we had to carry all of our documents and valuables with us in a bag, when we were going for breakfast we were told that there are no bags allowed in the restaurant and to leave our bag in the room, passports, credit cards, lots of money, I don't think so! My wife and I had to go to the restaurant separately each morning to eat while one of us stayed with our belongings. I would not recommend staying in this hotel, I think there are better options available but unfortunately we found out to late!