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Top rated hotels in Florence

Searching for hotels near Basilica of Santa Croce in Florence? Compare room rates and reviews to find your ideal stay.
La Maison du Sage
4.6/552 Reviews
Florence Historic Center
Hotel has many pros - great location, beautiful ambience and the rooms are very clean and well maintained. Unfortunately we felt slightly let down by the customer service. There was a slight misunderstanding upon check in - whilst our rate was room only, we were asked what time we wanted to have breakfast- and neither my husband nor I realised this was not part of the rate and thus would entail a fee. Whilst I will be more careful in future it’s a very easy mistake especially when having made a number of bookings! Whilst I paid the additional 40 euro, I feel that the staff could have approached this misunderstanding better. I feel a discussion should have taken place before my card was charged. I did speak to the manager regarding the issue but I feel that the decision had been made and she had been advised we knew about the additional charge. Whilst I agree it placed her in a predicament, and that she was very professional regarding the matter, I do feel it’s instances like this that show true customer service- and that was not displayed here.
Relais Santa Croce by Baglioni Hotels
4.6/560 Reviews
Florence Historic Center
On the event of my husband's 70th birthday, I reached out to the Relais Santa Croce directly for assistance in creating a memorable trip for ourselves and 12 of his closest friends. Flora, and ALL the staff at this beautiful 'Palazzo Hotel', could not have been more helpful, accommodating and sincere. They assisted in creating an amazing 5 days in Florence, uniquely curated to all our needs - museum tours, wine tours in the countryside and fantastic restaurant reservations. Besides Flora, the General Manager and the excellent front desk staff....Carlo and the Food and Beverage staff, facilitated an amazing in-suite Welcome Dinner for 12 people, special group lunches, and a kept our in-suite hospitality bar stocked and operational for 5 straight days. All these services were done with exceptional professionalism but also warm and sincere friendliness. Even though we were a bigger party, and lots of 'moving parts' we were never made to feel that any of our requests were a bother, or not achievable. In summary, although we have stayed all over the world in 5 and 6 star hotels, and in many Relais & Chateaux ....I would consider this one of the top 10 hotels we have ever stayed in in regards to service. Thank you for a truly amazing trip.
Plaza Hotel Lucchesi
4.5/5110 Reviews
Florence Historic Center
We stayed in this beautiful hotel for Epiphany with the whole family, we are two parents with two children. We had a great time and will definitely be back! The hotel is wonderful in an evocative setting, along the Arno, it is also very close to the Ufizzi, the old bridge and the center. The staff is extremely kind and hospitable. For us it has become a place of the heart! Absolutely to try !!! ♥ ️
Peruzzi Urban Residences
4.6/533 Reviews
Florence Historic Center
Peruzzi Residences. If you can, stay here. It’s wonderful. What’s to like? So much. It has all the typical draws. The location is simply superb. It is within a 5-10 minute walk of almost all the major attractions (5 minutes to the Uffizi, 8 to the Duomo, 7 to get across the Arno, 7-8 to the Ponte Vecchio). The rooms are (very) large, super comfortable, quiet, clean and with good AC. Breakfast is very good and delivered in the atmospheric kitchen/breakfast and living area. Beds are comfortable. Storage superb. They provide new bottled water (still and sparkling) each day. There are fruit baskets out throughout the day. It's just a very nice place to stay. But then there are the things that make it special. The hotel itself is within an 11th century (yes, that’s right, 11th century) tower, owned originally by the Peruzzi family. The rooms have wonderful high ceilings, and the décor is gorgeous. It really does look like the photos. If you want to feel like a pampered Florentine, then definitely stay here. Also, Roberta, who is the main caretaker and concierge, is simply wonderful. Do talk to her about things to see and do – even if you think you’ve got it all sussed. She asked us what kinds of things we liked, and then whipped out a map and described neighbourhoods, the relative vibe of each neighbourhood, why places were special, and pointed out other smaller special places as well. On subsequent days, remembering what we liked, she would have additional gems for us to check out. She helped each evening with restaurant reservations, and her recommendations were never off (we are vegetarian). Do the wine tasting one night. Roberta hosts it with glee. It does take maybe an hour, but you get to try some of the wine produced by the owners of the residence and hear more about the history of the building. Roberta used to be a librarian for a local arts college, so she is an absolute treasure trove of information – if you want it. She’s never intrusive. In short, a great place to stay – highly recommend it! Thank you Roberta and Peruzzi residence staff!
Hotel Santa Croce
4.4/567 Reviews
Florence Historic Center
The hotel location is close to the historic centre. We could easily walk to all the sights except the Accademia which is a bit further away. But everything else is a quick walk away - Duomo, Uffizi, Bargello, Arno river. This is a historic building so it comes with its own quirks, like no lift, a slightly cramped dining area. But these did not bother us at all. It is a bit far off from the Firenze Santa Maria Novella train station if that matters to you. One needs to take a mini bus to reach the nearest bus stop and then walk a bit through the narrow streets. So you would be better off travelling lightly and avoiding heavy luggage. The staff( owner perhaps?) was most helpful and welcoming. He gave good recommendations for dining options nearby. He helped me and my daughter to carry our suitcase up the staircase. He gave helpful tips and oriented us to the neighbourhood. Since we had enquired about kettle availability in the room prior to our arrival, he had arranged for a kettle too in our room. I also have to call out the fact that he even graciously made arrangements for an early breakfast for us one day as we had to leave very early for a day trip to Siena, San Gimignano and Pisa. No other hotel that we stayed at during our 2 weeks travel in Italy, Belgium and France had done this. I would highly recommend this hotel precisely for these 2 reasons - the excellent location and service.
Kairos by Florence Art Apartments
4.8/544 Reviews
Florence Historic Center
We recently returned after spending 6 wonderful nights in the Penthouse apartment. First, the staff was super friendly and accommodating with any requests we had. Although they are not there 24/7 they responded to emails very very quickly. The apartment was Very clean, had everything we could need, fast internet (179mbs) washer/dryer, great water pressure. AMAZING location with the Ponte Vecchio, Duomo and grocery store less than 5 minute walks in different directions. We had 2 verandas and an EPIC view of the Duomo. Right outside the front door is an excellent pizzeria, taco shop, restaurant, gelato shop, wine store and down the street are the best sandwich shops and great restaurants. We have no complaints at all and will absolutely be returning here.

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