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Hotel Aspen Flagstaff/ Grand Canyon InnSuites
3.8/5102 Reviews
Do not give this hotel money. I will just leave the email I sent to them as a review. ”Hello, I booked a room in Hotel Aspen inn suites from from June 7th until the 9th. Upon arrival we were told we would need move all of our things from our room the next morning because they needed the room that we were given. We were told we would be given an identical room later the next day, but where my irritation comes from is that if the room was identical why did we need to repack all of our things instead of giving the free room to the people that were coming the next day? The manager said it's because the people had booked it almost a month and half ago, but so did we. We paid for the room for two full days thinking we would have a fridge, only to be told we needed to pack it all up. We wasted money on food that we in turn had to throw out because of your hotels inability to schedule properly. The room was also in a sad state, the phone was on the floor with no table , there were only 4 towels in a room meant for 6 people, no wash clothes, the sofa bed actually hurt to sleep on and there were no pillows or blankets for the sofa bed. The second room didn't even have a sheet for the sofa bed. I am requesting to have a partial refund for our room. This kind of treatment is unacceptable. If you are going to have someone leave a room they paid for, at least give them a warning before they arrive. Having the manager tell me that we agreed to this was also infuriating seeing as we had no other choice, we had to agree or have no room at all. I had 3 children with me, I can't sleep in my car. ” I use the term ”manager ” loosely. She was basically just telling my it was our fault for agreeing and if we wanted we could leave the entire time I was talking to her. The pool also had a lock on it the two days we stayed there, and your socks turned black if you walked in the floor.
Embassy Suites by Hilton Flagstaff
3.7/5100 Reviews
This stay was so disappointing. We're Diamond members so we get to a lot of Hilton properties. The front desk staff was very kind and accommodating on check in, but it was the room maintenance that was just awful. The AC/Heat vent leaked all night and you could hear the drips. The rug was pulled back and worn out in front of the refrigerator and coffee maker and the staples were exposed so when I went to make my coffee in bare feet in the morning, the staple went right into my foot. The bathroom light flickered like a strobe light whenever you turned it on. These aren't service concerns, these are safety concerns. I mentioned it to the front desk, but they didn't seem concerned. If the leak had drenched towels it probably was leaking to the floor below. And if exposed staples are going into guests feet because of lack of room maintenance, it's a problem.
Hampton Inn & Suites Flagstaff-West/Nau
4.4/5103 Reviews
As usual the Hampton Inn here is a very good place to stay. The facility is affordable clean very well maintained with excellent and very helpful staff. It is close to shopping, restaurants and the campus of NAU. Parking is plentiful.
Baymont by Wyndham Flagstaff
3.7/5107 Reviews
Hotel was great, reasonable central location to big sightseeing areas. Fitness centre was ok. But the biggest downfall here for this hotel was the thin walls. We could hear voices/TVs at all hours (particularly mornings as lots of people were heading out early for tours). Could be just a joint room problem? Otherwise a very nice stay.
DoubleTree by Hilton Flagstaff
4.3/5102 Reviews
American hotels, bookings seem to be more expensive, fair. The bed is still relatively large, 4 people have no problem, the location is good, parking is convenient.
Comfort Inn I-17 & I-40
4.5/5106 Reviews
The breakfast is super rich, the hall is super large, there is a stove and a super soft sofa. It is very convenient to drive by car. It takes more than an hour to go to the Grand Canyon. There is a gas station next to the hotel. The service staff is very warm, the procedure is very simple, you can go to the front desk to have a toothbrush and Toothpaste~ Walk to Northern Arizona University, but you need to drive to the city~ In short, it's great!

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