Home2 Suites by Hilton Hotels in Euless

We reserved a room here in the home 2 suites. When we arrived we found the hotel is split between a home 2 suites and a tru hotel. The desk clerk tells us that the tru side is for people for only one night and the home 2 is for more than one. The room has no couch and is the size of a shoe box. We show the clerk our reservation and it clearly shows that we reserved the home 2 suites and the picture and description both show a large room with a couch etc. The clerk informs us that the home 2 side is sold out and he will let the manager know the next day since it’s late and the manager is off for the day. But he tells us that the rate should be almost half the cost since the tru side is much cheaper and obviously smaller. The next morning we had to check out early due to an early flight out and the mgr isn’t in yet but the girl at the desk tells us the same as the man the night before that there is a good sized difference in the rate due to the size difference in the room. And she’ll let the mgr know. Later in the day we have to then call them back and got the ‘manager’ by the name of John. He says that he will refund us 20 something dollars and says that even though 2 of his employees told us it was more of a difference that they were both wrong. He says that this happens here at this location all the time and that’s all he can do. We feel like if this happens all the time then maybe John isn’t doing his job very well and maybe they should get a manager that can. We will never stay here again and have told and will continue to tell everyone we know to avoid this location at all cost. We saw one other couple in the lobby who said they were dealing with the same situation and they had requested a room with home 2 that was accessible and they got stuck on the tru side also. This place is a scam and has horrible management.