The lodge is staffed a small part of the day, check-in for example is 3-5, but be sure to ask for an extension before you go because signal strength on the phone can be poor in the area. The room was lovely and the view superb. The AC was very difficult to use. The ice machine is downstairs, outside the building by the onsite restaurant. Yes, you have to go outside, unless the kitchen is open (again, limited time, 8-10 or so). Paid $450+ for a one night stay and they expected me to tip housekeeping, carry my own coffee tray to the kitchen and tip for the included breakfast. Would not return.