Ignacio
February 4, 2025
One of my worst booking experience in years. Hotel completely messed up our reservation, and they/the intermediate agency from Trip were not helpful. We wasted 5 h trying to arrange the issue created by them. In the end, they relocated us to lower tier hotels and they split our group of friends into different hotels. This hotel does not have warm water, rooms have humidity and they really smell dumpy, breakfast is bad. Way too pricy for the service provided. Do not book a boat tour with them: pricey and poor service (bad and not enough food provided, you will get charged for any thing as extras , etc). We have done a similar tour in Port Barton way cheaper and better.