Guest User
August 13, 2023
Long overdue. Hate writing negative reviews but our experience was so underwhelming and so expensive at the same time I feel I have a duty to warn would-be customers. We had an overall poor experience at this hotel. Paid a hefty sum of money for barely acceptable rooms. “Access to the beach” is a lie: you have access to a small piece of dirty land filled with dirty pebbles. Go to a different hotel if you want real access to a real beach (like Royal Beach). There was simply NO customer service whatsoever which is truly infuriating considering the amount of money you spend there. Every time I had to interact with the reception, I would find a twenty-something associate utterly indifferent to my concerns / requests. No one in the hotel seems to be trained to offer just mediocre customer service. There is no care, let alone no pride in assisting patrons. The food at breakfast, a staple in most 4-5 stars hotels in Israel, was hugely disappointing. Nothing was fresh, good or home made. Everything felt and tasted like straight out of the box. Some big things missing like smoked salmon, fresh fruits (available ones from cans, in syrup)… Whether it’s the industrial eggs or the frozen breads, literally everything was pre-prepared. Check the photos with comments. Huge, huge, huge let down. Rooms often not cleaned properly with details that will make you cringe. Absolutely positive my family and I will never go back.