Courtyard Hotels in Edmonton

Never picked this hotel for my stay as it was pre-booked but I was impressed the minute I walked in. Staff was friendly and my check in process was quick and easy and even walked to the elevator. Room was spacious and clean, bed was big and soft! I will stay here again when I'm in town for personal reasons for sure!

Had a 3 nights booked at the hotel The second night, the central AC died while the town was in the middle of a heat wave, with temperatures near 90 (30c) outside. Temperature in the room was around 78 (24c) upon returning to the room after dinner. I had a terrible sleep, as the temperature kept rising through the night and in the morning it was at 82 (26c). I complained to the front desk and was awarded on the spot 15 000 Marriott Bonvoy points! I was told that the situation would return to normal by the end of the day. Upon returning from business day, it wasn't fixed and the temperature in the room was 86 (28c). Went back at the front desk and was told that the crew was still working on the issue and that everything should be fixed soon. Went out with my colleagues for dinner and when we got back, the situation was not fixed yet. The machine was fixed, but it needed to be filled with the cooling gas, then some tests would be required, etc... There was no way I would stay in my room under those conditions. I had 2 colleagues there as well and I was paying for all rooms. The front desk person kept apologizing for the situation and I replied that apologies were accepted, but it would not help me getting some much needed sleep. I asked her if we could be relocated. Her first answer was no, but I did not gave up and after 1-2 minutes, she told me that she would talk with her manager. When she returned, she told me that we could all go to our rooms and that they were making calls to inquire about relocations and that we would be called back asap. After 10 minutes in the room, got a call back with the good news that we were relocated to a Four Points by the airport (as we were leaving the next day anyway) and that the hotel would take care of the cab fee to get there. I was more than pleasantly surprised with the outcomes. Out of a very tough situation, the personal on site was effective in finding a solution that was quite acceptable. The hotel itself was pleasant and the staff very friendly. They had to deal with a situation they had no control over it and make me a happy customer.