Cairns Southside International Reviews

quite poor service and hygiene. never ever try it again. maybe worth 5 dollars per night. the reception doesn't reply all the time. very ridiculous and unacceptable.

Not good

Booked hotel , got there and the room I booked was given to some one else and I did not get a refund. Slept in the car that night

location was good no parking when we reached and aircon was not that great but other than that no other issues

Easy check in process. Close to shopping centre and restaurants

Great location 😀

Good location

was a horrible experience.

This hotel is good and cost-effective. It is a conscientious hotel in Cairns. However, the swimming pool is a bit small when we stayed. Due to the epidemic, the restaurant was not open. Cleaning the room requires making an appointment in advance. It is not cleaned every day. The hotel is relatively good and the location is relatively far from the seaside. The night markets are quite far away. It is recommended if you drive by yourself. If it is very inconvenient to take public transportation, the bus leaves every hour.

Great value for money, great location

The service attitude is not good, the air conditioner is leaking, and there is no reception, which is very poor.

If I could give it a zero I would. This hotel is a scam. Please do not stay here. This hotel was booked on my family's behalf in town for a funeral and knowing what I know now I wouldn't let my dogs stay here let alone book and give them money front up. No right-minded person would. My stay at the hotel was extremely disappointing. The rooms and hallways had a strong odor of cigarettes and pot. The bedding was dirty and had no protection and only had sheets on them, and the towels had stains on them. The carpets were stained and sticky, and the bathroom was moldy and had dead insects. It felt like there were permanent residents living in the hotel which didnt feel safe. The room was not in good condition, with damaged and worn furniture adding to the poor ambiance. We found a ladies' handbag in a drawer with personal belongings, which made us question the cleanliness of this room.Other family staying in differnt room had the same issues. After spending less than a minute in the room, we decided not to stay. Unfortunately, reception was closed, and we had to wait until the next day to lodge our complaint with managment. Even then, the after-hours staff could only pass on our concerns, leaving us without any solution at the time and no where to stay. In reading the ACCC regulations our booking falls under a major fault. Despite demanding a refund, we have yet to receive one even after a week of correspondence and both the hotle and Wotif say we are entitled to a refund for our 3 days booking. I have escalated the matter to various consumer protection agencies, including the health department, Consumer Affairs Ombudsman, Fair Trading Office, and our bank. We are even exploring legal options. I refused to let them keep my $371 for a room that was moldy, dirty, and unsafe, especially considering the potential health hazards to my family. For your own safety and comfort, I would advise against staying at this hotel. This place is a SCAM.

I've never seen a hotel like this in my life, cockroaches in the kitchen drawer dead, cigarette butts on the balcony, rude manager, shower that drips 24 hours a day, no room service, the environment smells bad. Vice will complain about you and treat you very badly, it seems like you are the one doing him a favor and are here paying. Horrible

Absolutely the most disgusting place I have ever stayed in over 20 years of travelling for business. The reviews and photos on the booking sites are false and misleading. Old worn out bed that squeaks everytime you move. Towels that a child could barely use due to the size and felt very thin and old. Stained and sticky carpets and the bathroom was moldy and the taps would not turn off. The worst part is they have what seems to be permanent residents living here that think they can party with loud music, sing songs, smoking ********* till all hours of the night. The “kitchenette” is a dirty microwave and an old counter top oven with hot plates on top. You have to wash your own dishes, if you dare use them. The coffee and sugar was so old they were solid and unusable. This place needs to be demolished and the owners need to be accountable for refunds. DO NOT STAY HERE. YOU HAVE BEEN WARNED.