Find Designer Hotel in Kuala Lumpur

_3/5 stars_ I recently spent 2 nights at the Bejaya Time Hotel, and while the stay was comfortable, the room allocation was a letdown. We had booked a Superior room with a king bed, but were assigned a Queen room instead. When I brought this to the reception's attention, I was told that it was ”subject to availability” and that the Queen room was actually an ”upgrade” to a Deluxe room. I found this response tone-deaf and unhelpful. The hotel's location is convenient, with Sugai Wang shopping mall just across the road. However, the room itself was small, and the Queen-sized bed was a challenge for my husband, who is 1.8m tall. His feet dangled off the bed, which was quite amusing but not ideal. Overall, while the hotel has its positives, the room allocation mishap and the reception's response left a sour taste. We won't be choosing this hotel again. _Pros:_ Convenient location, comfortable stay _Cons:_ Room allocation issue, small room, poor customer service response

From check-in to check out... nothing short of perfection. This is truly Asian service... however, please do not take advantage of it and be respectful. I have witness an unfortunate incident where an old white British man speak to one of the staff in a condescending tone, he was loud and was talking down to the staff in the restaurant. It takes a special kind of people to work in customer service and Sunway Resort have them all. This resort is built with children in mind. Thank you!

I like RuMa hotel & residents everything from A-Z. Hotel is clean and big , service is excellent and design of this hotel is excellent. Is our Anniversary celebration and hotel management did surprise us with small cake. We will defend come back again. Location is near to KLCc

We've stayed here many times, especially over Xmas. In fact, we would have been one of the earliest guests when it first opened. The location is great esp with KL Sentral mrt within walking distance. The staff are friendly and helpful. We had a hiccup after checking in, 2x single beds instead of a double, but it was quickly fixed. Our only criticism is the rooms need to be given an uplift, showing their age. We will be back again.

The staff whether front line or room attendants all are friendly and greet us with a smile. Even the technician listened to our problem and solved it instantly. Location is very convenient except that area is always jam. So advise the travellers to set at least 2 hrs in advance for booking transport to airport because from hotel to airport needs 1 hr 20 mins. That timing excluded any jam in the city area.

Very helpful workers, super nice and friendly. Lots of help from them with the rooms and where to go and eat. Nice rooms and CLEAN. The sustainability things that the hotel is doing is impressive. Very happy with the experiences with the hotel. Especially with Khine, Nutchaya Reynaldo. Would rate it 9/10, good enough experience.

Very accomodating staff. Has remarkable Quality service. Has a complimentary cake for guest with birthday which is highly appreciated. Clean and well organize room accomodation. Breakfast buffet are amazing. Not so pricy hotel but has quality service!Highly recommended hotel.

I love the lobby of this hotel. It feels like the living room of your own apartment. I enjoyed hanging out with my partner and friends there. The room is clean, stylish and comfortable. The staff is very friendly. I also appreciate that they hired people with disabilities. Very inclusive. Highly recommended.

It is a very beautiful hotel, good location, good service, good view, everything is perfect. I am very impressed and I will come back again. Everything is beautiful.

It's all smooth since i choose booking hotel via the Trip apps. Don't be lazy to read a review and picture uploaded from others. Just a lil bit confuse when to check in, i'm driving to there, so, find The Intermark Mall, then go to the Gate C, you can park from level 4 and above. You'll find Lobby entrance lift, go to Level 1 to Hotel reception. After check in, you can see the lift to the hotel. It is not the same lift to the car park. Don't forget to endorse your carpark ticket at the frontdesk before you check out My check in was so easy and smooth. The staff greet me very friendly, as soon as they saw me walk in. The frontdesk manager who assist me, also was a good looking, humble, always smile, soft spoken, make customer feels comfortable ”Tenang Rasa Hati”. 5 star for you. While waiting, you will be given a Hilton Cookies, yummy ☺️ Then show your booking number and your ID, give your email and phone number and hallas your access card are ready. There's a mall down there. You can go for shoping, everything you need, just name it, pharmacy, saloon, money changer, boutique, and also a food's court. The bed, bathroom was very clean. Smells fresh, good and fragrance. The interior design just like shown in the TRIP. The next day, while i'm going out, the house keeping cleans my room just like before i've check in. He changed everything, towel, bathrobe, and top up more drinking water, tissue, conditioner etc, i like it so much... i gave him 5 star rating for this. My room so refreshing for another one more night. I like the way they separate the floor in the bedroom, so i don't have a problem to pray in here. Breakfast from 7.30 - 10.30am at 'Makan' level 11. Even i'm on my IF but it's ok, my cheat day, hahaha. There is a variety of foods you can choose, Asian, Indian, western, malaysian breakfast, pastry, salad, noodle, murtabak, tosei, fruits, cracker, everything was there. I'm not a picky person, but every hotel i go/stay, i will try their Omellete and here, i love it so much because there is so many ingredient you can add in, just name it, sausage, mushroom, cheese, etc. I have a realy nice and fantastic moment being in this hotel, and i will not hesitate to stay here again next time.