Guest User
August 22, 2024
I spent dozens of yuan more to book a mountain view room on the 5th and 6th floors, but when I went to the front desk, I was only given a room on the third floor. The communication was fruitless. The little girl at the front desk looked at the man eagerly, and then said very speechlessly that the third floor also has a mountain view room. . So what are the dozens of extra dollars charged for designated floors on Ctrip for? If you only stay for one night, you won't bother to worry about it. But this is the most basic issue of integrity, right?
When we got to the room, there was a lot of dirty sheets and towels placed on the sofa and they were not taken away. I went down to the front desk and found someone to take it away.
The quilt was extremely damp and uncomfortable when sleeping.
This Holiday Inn Express is the most unprofessional hotel with the worst service I have ever seen
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